Service Desk Agent
Company: VirtualVocations
Location: Vista
Posted on: May 10, 2025
|
|
|
Job Description:
A company is looking for a Service Desk Agent to provide
customer support and resolve technical issues.
Key Responsibilities
Provide 1st Level support via telephone and other media, ensuring
high first contact resolution
Document calls and incidents accurately and manage workload to meet
service levels
Perform diagnostics and assign incidents to the appropriate support
group
Required Qualifications
High School diploma or relevant certifications
1-2 years of related experience in IT service delivery
6 months of IT Service Desk experience
6 months of Level 3 support experience for MS Office, MS Exchange,
and MS Windows networks
Working knowledge of data and voice network concepts
Keywords: VirtualVocations, Cerritos , Service Desk Agent, Sales , Vista, California
|
Click
here to apply!
|
