CerritosRecruiter Since 2001
the smart solution for Cerritos jobs

Customer Service Representative

Company: Ecology Auto Parts Inc
Location: Cerritos
Posted on: November 19, 2022

Job Description:

JOB DESCRIPTION CUSTOMER SERVICE REPRESENTATIVE PORT ADMINISTRATION Department: Port AdministrationLocation: Corporate HQ - Cerritos CAClassification: Full-Time, Non-xempt

Reports To Director of Drayage

Position Summary Ecology Auto Parts Inc. is looking to fill a role of a Customer Service Representative (CSR) to join our growing Port Division.As our new CSR, you will the customer's primary contact and is responsible for administrating transportation orders and billing for assigned accounts within the company's Transportation Management Software (TMS). This position is part of a larger team within the company's drayage department and reports to the Director of Drayage.

Responsibilities _Customer Service_ Receive, process, and communicate with assigned customers to schedule drayage orders. Communicate, coordinate, and prioritize customer orders to ensure accurate entry and processing into TMS with Dispatch Operations team located at the Falcon Yard (Wilmington, CA). Verify order data against customer documents, port terminal and steamship line (SSL) schedules and container requirements, or other shipping-related portals. Communicate or respond to customer queries for scheduling conflicts, arrival times, additional fees that resulted from processing the order, and other items. This includes: Checking terminal and SSL portals Fielding customer requests for information or providing supporting documentation Responsible for monitoring import and export booking information while EAP manages a customer order. Must advise management of service failures and provide details, if available, and proactively communicate any issues to customers and Dispatch Operations. Email KPI goal is to reply to an email within one hour of receipt. _Billing_ The CSR must review complete orders daily, verify rates to ensure billing accuracy per customer rate agreements as well as any accessorial charges accrued. Bill assigned customers per EAP proposals and guidelines. This includes invoicing an order within 1-15 business days after the container ingates. Assist Accounts Receivables department research and field customer disputes with invoices and provide supporting documentation.

Qualifications/Knowledge/Critical Skills High School/GED or Associates degree required 1-2 year(s) customer service in trucking experience preferred 1 year TMS or Profit Tools (TMS) experience preferred Strong skills in Microsoft Office Suite particularly Excel and Word Strong organization, scheduling, and communication skills Clear and concise verbal and written communication Flexible, initiative-taking, and actively seeking process improvements

Physical Demands/Environmental Factors While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Occasionally required to stand and walk Must frequently lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focusThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.Ecology Auto Parts Inc. is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.Job Type: Full-timePay: $21.00 - $23.00 per hour

Keywords: Ecology Auto Parts Inc, Cerritos , Customer Service Representative, Sales , Cerritos, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Cerritos RSS job feeds