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Member Services Representative

Company: Crunch (Harman) - Inc.
Location: Cerritos
Posted on: May 2, 2021

Job Description:

Reports to:

  • Manager Requirements:
    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills Special Skills:
      • Strong customer service skills Responsibilities:
        • Membership Sales
        • Greet all members & guests with a smile and wish them well as they exit the club
        • Check in all members and guests in accordance with company procedures
        • Facilitate any messages on club software at member check-in
        • Answer phones in courteous, helpful, professional manner
        • Communicate special events to members and guests
        • Maintain an atmosphere, which makes members feel welcome
        • Facilitate all member requests or forward to a manager
        • Maintain professional disposition at all times
        • Sell retail products
        • Schedule member services: tanning, etc
        • Facilitate payment of member services in accordance with company procedures
        • Know club facility, services, and schedules
        • Maintain a clean and organized work area
        • Assist in all projects as delegated by club management
        • Follow all policies and procedures in the Employee Handbook
        • Opening and closing duties Meetings:
          • Monthly or Weekly Department Meetings Employee Training Meetings

Keywords: Crunch (Harman) - Inc., Cerritos , Member Services Representative, Sales , Cerritos, California

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