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Inside Sales Representative

Company: Future Metals, LLC
Location: Cerritos
Posted on: March 27, 2020

Job Description:

Job Title: Inside Sales RepresentativeLocation: Cerritos, CAReports to: Division ManagerPurpose:The Inside Sales Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed.Essential Duties and Importance of Job Responsibilities:Primary contact for customer service requirementsHandle sales inquiries, orders and customer communicationsPricing stock inventory items as well as cut to size partsAccurately entering quote/order information into the computer systemPerform outcalls to develop ordersSourcing non-stock (buyout) items to fulfill customer's requirementsCommunication with customer throughout the order fulfillment processExpedite and trace customer ordersMaintaining positive relationships with established customersCommunication with management and other employees to facilitate customer satisfaction and further salesAware of sourcing alternatives - mill lead times in the purchasing of stock and non-stock itemsWork Experience/Education Requirements:College degree preferred; or one to two years of related sales experience and/or training; or equivalent combination of education and experienceCompetencies:Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Quality Management - Looks for ways to improve and promote quality Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.Computer Skills including MS Word, Excel, and Internet Explorer.Physical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsLight Work - Exerting up to 20 pounds of force occasionallyPosition Functional Requirements (ADA)StandingWalkingKeyingSittingTalkingLifting/CarryingRepetitive MotionsHearingWorksite Conditions & Position Equipment:Inside Environmental ConditionsPrinter/Copier/ScannerPhoneComputerOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.AAP/EEO: Future Metals LLS, is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protect veteran status, or any other characteristic protected by applicable Federal, state or local law.

Keywords: Future Metals, LLC, Cerritos , Inside Sales Representative, Sales , Cerritos, California

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