Senior Support Services Technician

Company: Opptly
Location: Cerritos
Posted on: June 19, 2022

Job Description:

Immediate need for an experienced Support Services Technician for a 12-month contract on-site in Cerritos, CA. - Job tenure is very important, as are strong technical skills including Windows, O365, Active Directory, technical software and hardware support, and troubleshooting experience. - Rate is up to $40/hour depending on experience. JOB DESCRIPTION: The Senior Support Services Technician is responsible for software and hardware support (Tiers 1 and 2), with the more senior resources being responsible for complex Tier 2 support tasks.

• Provides technical advice, guidance and informal training to end users using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems.
• Recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance quality and timeliness of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls Core responsibilities:
  • Take and handle incoming calls for support in an efficient and professional manner
  • Provide first level of support to resolve most basic problems involving infrastructure and client technology components, including but not limited to: client hardware/software, printers, and network components
  • Provide second level of support to resolve more complex problems involving infrastructure and client technology components, including but not limited to: client hardware/software, printers and network components
  • Stay up-to-date on Clients infrastructure components to always ensure the highest level of service and support to the organization
  • Mentor peers to help them build capabilities
  • Document troubleshooting instructions Improve efficiency of team to resolve problems #CB

Keywords: Opptly, Cerritos , Senior Support Services Technician, Professions , Cerritos, California