Senior Support Services Technician
Company: Opptly
Location: Cerritos
Posted on: June 19, 2022
Job Description:
Immediate need for an experienced Support Services Technician
for a 12-month contract on-site in Cerritos, CA. - Job tenure is
very important, as are strong technical skills including Windows,
O365, Active Directory, technical software and hardware support,
and troubleshooting experience. - Rate is up to $40/hour depending
on experience. JOB DESCRIPTION: The Senior Support Services
Technician is responsible for software and hardware support (Tiers
1 and 2), with the more senior resources being responsible for
complex Tier 2 support tasks.
- Provides technical advice, guidance and informal training to
end users using hardware and software programs.
- Troubleshoots and restores routine technical service and
equipment problems by analyzing, identifying and diagnosing faults
and symptoms using established processes and procedures.
- Performs root cause analysis and develops checklists for
typical problems.
- Recommends procedures and controls for problem prevention.
- Maintains knowledge database and call tracking database to
enhance quality and timeliness of problem resolutions.
- Works in a team setting, sharing information and assisting
others with calls Core responsibilities:
- Take and handle incoming calls for support in an efficient and
professional manner
- Provide first level of support to resolve most basic problems
involving infrastructure and client technology components,
including but not limited to: client hardware/software, printers,
and network components
- Provide second level of support to resolve more complex
problems involving infrastructure and client technology components,
including but not limited to: client hardware/software, printers
and network components
- Stay up-to-date on Clients infrastructure components to always
ensure the highest level of service and support to the
organization
- Mentor peers to help them build capabilities
- Document troubleshooting instructions Improve efficiency of
team to resolve problems #CB
Keywords: Opptly, Cerritos , Senior Support Services Technician, Professions , Cerritos, California
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