Desktop Systems Specialist
Company: Disability Solutions
Location: Carlsbad
Posted on: May 4, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionAbout Roche InformaticsIn Roche Informatics, we build on
Roche's 125-year history as one of the world's largest biotech
companies, globally recognized for providing transformative
innovative solutions across major disease areas. We combine human
capabilities with cutting-edge technological innovations to do now
what our patients need next. Our commitment to our patients' needs
motivates us to deliver technology that evolves the practice of
medicine.Be part of our inclusive team at Roche Informatics, where
we're driven by a shared passion for technological novelties and
optimal IT solutions. About the positionWe now have an exciting
opportunity open within our Informatics team to bring increased
productivity and consultancy services to our employees.As an IT
Workplace Services Professional you continuously evaluate and
improve the employee experience through subject matter expertise in
the digital workplace, focusing on efficiency, employee
satisfaction and ensuring business continuity. This is a varied
role and can give you a springboard into other careers in
Informatics and beyond.Your key responsibilities:
- You will act as a digital enabler for our business colleagues &
functions
- You act as the owner of the digital employee experience for the
respective site
- You drive employee productivity through consultancy, provide
intimacy and site proximity at the sites, and ensure a personalized
Roche employee experience.
- You leverage available data (e.g.: Nexthink, SNOW) for
proactive support
- You support and manage the Incident/ Request management
processes to ensure SLA's are met and drive continuous improvement
through trend analysis.
- You manage IT hardware lifecycle management & deskside support
processes/managed services for the site, You partner with with our
internal and external service providers
- You provide support & guidance for onsite services (e.g. events
and meetings) by leveraging from internal and external providers.
Drive the user experience and promote best practice.
- You drive and enable standard workplace infrastructure,
global/local projects and deployments in collaboration with product
teams. You proactively address and follow through on
process-improvement ideas
- You support & drive budgeting process related to the respective
site
- You support local audit, inspection and certification
requirements, You support local Business Continuity and IT Disaster
Recovery planning activitiesWho you are:
- Exhibit a Lean-Agile Mindset
- Manage risks progressively and in a way that leads to
opportunity
- Enterprise mindset that can break down silos. Focus on delivery
through collaboration, and bringing people together to work towards
the same purpose across organizational boundaries.
- Exhibit intellectual curiosity and integrity and has a strong
passion for innovation
- Understanding of Roche-supported (Windows, Mac, iOS) operating
systems, devices and applications, including the Google Suite of
Applications, MS Office, etc.
- Experience with ticketing systems and troubleshooting hardware,
software and mobile devices.
- Ability and willingness to work in a flexible environment, and
extended hours or modified schedule to support planned activities
or emergency situationsMinimum Qualifications:
- High school diploma and 5+ years' experience working in a desk
side environment supporting multiple hardware platforms, mobile
devices and tablets or equivalent work experience.
- Excellent working knowledge of the ITIL v3 processes in an IT
service delivery
- Solid written and oral communication skills in
English.Preferred Certifications:
- ITIL Foundations certificationThis position is not eligible for
relocation support.The expected salary range for this position
based on the primary location of California is $52,700 to 128,300.
Actual pay will be determined based on experience, qualifications,
geographic location, and other job-related factors permitted by
law. A discretionary annual bonus may be available based on
individual and Company performance. This position also qualifies
for the benefits detailed at the link provided
below.#ITcareers#LI-PK1Who we areGenMark is now a proud member of
the Roche Group, more than 100,000 people across 100 countries are
pushing back the frontiers of healthcare. As a global leader in
healthcare, Roche Diagnostics offers a broad portfolio of products,
tools and services that help in the prevention, diagnosis and
management of diseases like HPV, HIV, hepatitis and diabetes as
well as other medical conditions, such as fertility and blood
coagulation. With the addition of GenMark to the Roche Group,
syndromic infectious disease diagnostics is now added to the long
list of disease states and conditions that the Roche Group
addresses. GenMark's ePlex true sample-to-answer system offers
unique solutions to address the most significant challenges facing
clinical laboratories, while supporting hospital systems to deliver
patient-centered, value-based care. ePlex streamlines the
diagnostic workflow from physician order entry to the final test
report and is the true sample-to-answer solution designed to
improve patient care, reduce costs, and increase lab efficiency.
GenMark is headquartered in Carlsbad, California.GenMark is an
equal opportunity employer and strictly prohibits unlawful
discrimination based upon an individual's race, color, religion,
gender, sexual orientation, gender identity/expression, national
origin/ancestry, age, mental/physical disability, medical
condition, marital status, veteran status, or any other
characteristic protected by law.
Keywords: Disability Solutions, Cerritos , Desktop Systems Specialist, Other , Carlsbad, California
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