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Honda Service Advisor

Company: Norm Reeves
Location: Cerritos
Posted on: March 14, 2023

Job Description:

Honda Service Advisor annual pay range = -$42,000-$120,000As our Service Advisor, you're one of the most important team members at Norm Reeves Honda. You're responsible for creating a super Norm Reeves Honda -service experience for our guests and using your communication skills to build the bridge between guests and technicians.Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda -experience. This role is a great way to kick start your career with us!What You'll Do:

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactionsWhat You'll Need:
    • Full time availability. You'll also need to be at least 18 years old.
    • A valid driver's license and acceptable driving record
    • Creative, positive, team player attitude
    • Ability to analyze situations and make win-win business decisions
    • Honesty, empathy, and exceptional communication skills
    • Leadership skills in team-based and independent settingsWhat We Offer:
      • Free training opportunities
      • Advancement opportunities
      • Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
      • 401k with Matching Contribution - 25% of the first $4,000 deferrals annually ($1,000 maximum) -
      • Paid Time Off and Holidays
        • 1st year is up to 6 PTO days
        • 2nd to 4th year is 11 PTO days
        • 5+ years is 16 PTO days
        • 6 Holidays per year
        • Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
        • Employee Referral Bonus Program
        • Company Partner Discounts
        • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
        • Generous Company Partner Discounts on sales, service and parts at our many locations -Powered by JazzHR

Keywords: Norm Reeves, Cerritos , Honda Service Advisor, Other , Cerritos, California

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