Honda Service Advisor

Company: Norm Reeves
Location: Cerritos
Posted on: March 14, 2023

Job Description:

Honda Service Advisor annual pay range = -$42,000-$120,000As our Service Advisor, you're one of the most important team members at Norm Reeves Honda. You're responsible for creating a super Norm Reeves Honda -service experience for our guests and using your communication skills to build the bridge between guests and technicians.Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda -experience. This role is a great way to kick start your career with us!What You'll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactionsWhat You'll Need:
  • Full time availability. You'll also need to be at least 18 years old.
  • A valid driver's license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settingsWhat We Offer:
    • Free training opportunities
    • Advancement opportunities
    • Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
    • 401k with Matching Contribution - 25% of the first $4,000 deferrals annually ($1,000 maximum) -
    • Paid Time Off and Holidays
      • 1st year is up to 6 PTO days
      • 2nd to 4th year is 11 PTO days
      • 5+ years is 16 PTO days
      • 6 Holidays per year
      • Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
      • Employee Referral Bonus Program
      • Company Partner Discounts
      • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
      • Generous Company Partner Discounts on sales, service and parts at our many locations -Powered by JazzHR

Keywords: Norm Reeves, Cerritos , Honda Service Advisor, Other , Cerritos, California