CUSTOMER SERVICE REP- SALES- SIGN ON BONUS
Posted on: November 23, 2022
This job reports to our 12911 E 183rd St., Cerritos CA.
location. If considered, you must be able to report to this
location.2023 Progressive Sign-On Bonus:$3,000 Progressive Sign-On
Bonus. -Sign On Bonus details: -The first installment of $500 will
be paid after 30 days of employment. Subsequent installment(s) will
be paid according to the following schedule & terms
- 2nd installment: $1000 after 6 months of employment
- 3rd installment: $1500 after 12 months of employmentThis is
your opportunity to be the voice of AT&T - a global leader in
communications and technology. - As a member of our team, you'll
redefine customer service, creating meaningful connections with
each customer. Every interaction is an opportunity to introduce the
latest technology, services and offers. While you drive to meet
your daily and monthly sales goals, you'll help our customers stay
connected to what matters the most. -How you'll make an impactIn
this multi-faceted role, you'll be trained to address a broad range
of customer service call types including, collections, retention,
sales channel coordination, billing and adjustments and advanced
technical support. You'll use creative problem-solving skills to
address complex customer questions and concerns while navigating
between multiple tools and systems to update customer accounts and
maintain records. Your goal will be to provide effective and timely
resolutions for customers and deliver personalized recommendations
for our latest products and services. Your consultative approach
will help you meet monthly sales goals and to ultimately deliver an
outstanding customer experience.What your day-to-day will look like
- You'll instill confidence and loyalty in the customers through
thoughtful listening, utilizing your knowledge of AT&T's
products and services to effectively service and retain
- You'll be an expert at simplifying the explanation of customer
bills, rate plans, and features of AT&T's products and
- You'll support customers with credit/inbound and outbound
collections, activations, customer service, E-services, revenue,
fraud, business and technical/roaming support inquiries, and other
duties as required.
- You'll also engage Tier 3 support (network and IT), third party
vendors and suppliers as needed to address issues, service faults
and provide customer resolution.
- With your vital knowledge, you'll handle wireless local number
portability (WLNP), relocations, combined bill support, after hours
inquiries and pre-paid service.
- You'll use your problem-solving skills to troubleshoot and
resolve various customer-impacting issues such as voice and data,
that span multiple networks and elements. You'll need to keep up
with changes to technology and applications, so you can provide the
best resolution for the customer.
- Get customers up and running with the latest products and
services -such as air cards, USB devices, as well as
AT&T-provided software & applications.
- In this full-time position (40 hours/week) you'll work a set
schedule including breaks, lunches and scheduled open time to
ensure availability to answer the customer's call and provide
exceptional service. What you can look forward to
- Competitive pay starting at $21.17 per hour.
- Additional compensation up to $1000 a month, when you meet your
sales goals and performance expectations. -
- Paid training and additional resources to support you.
- Excellent benefits package with medical/dental coverage, 401(k)
plan, tuition reimbursement and paid time off.
- Employee Discounts of up to 50% off on:
- Eligible AT&T wireless plans (up to two accounts per
employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phoneWhat we're looking
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is
essential. Specific job assignments may require day, evening,
weekend, or holiday hours. Occasional overtime may be
- Desire to work onsite in one of our call centers. Career
possibilities are limitless with AT&T. You will have the chance
to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're ready to take the lead as the voice of
AT&T, we'd love to hear from you! #connectourcustomers
Keywords: AT&T, Cerritos , CUSTOMER SERVICE REP- SALES- SIGN ON BONUS, Other , Cerritos, California
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