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Operations Coordinator

Company: Eminent, Inc. dba REVOLVE
Location: Cerritos
Posted on: November 19, 2022

Job Description:

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.Are you ready to set the standard for Premium apparel?Main purpose of the Operations Coordinator:The Operations Coordinator will support the operations team by organizing the plans, resources, and activities on projects. This will include regularly monitoring processes in the warehouse, communicating clearly to all team members involved, and supporting service levels for the REVOLVE customer. The Operations Coordinator will be responsible for administration duties and be a liaison to both internal and external clients. Other duties may be added as needed.Major Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Direct liaison between the REVOLVE Operations, Customer Service, and 3rd party vendors like Happy Returns.
  • Work closely with management to coordinate tasks to meet project goals
  • Maintain and organize project documentation, plans, and reports
  • Work together with Customer Service team to promote customer satisfaction
  • Research and organize information in order to inform team members and management to ensure project objectives are met
  • Follow up on all written correspondence and escalate to management as necessary
  • Manage quality control and audit of return inventory and procedures
  • Keep current with all policy and procedures;
  • Monitor cases of irregularities and deviation from standard operating procedures
  • Provide feedback and help to create new systems and procedures for processing returnsRequired Competencies:To perform the job successfully, an individual should demonstrate the following competencies:
    • Expert knowledge of REVOLVE's customer service standards, return policy, and guidelines
    • Ability to work independently and often without direct supervision; will often remotely report to manager
    • Ability to navigate proficiently through multiple systems
    • Excellent time management and ability to evaluate priorities
    • Ability to effectively communicate with customers and vendors with professional demeanor
    • Knowledge of apparel e-commerce and various fashion categories
    • Creative aptitude to recognize, understand, and respond to the needs of e-commerce customers
    • Detailed and organized record keeping
    • Ability to work weekends and evenings, as needed
    • Open to a minimal amount of travel; approximately 1 week per yearMinimum Qualifications:
      • High School Diploma
      • Experience with e-commerce operationsPreferred Qualifications:Preferred qualifications (years of experience, education level, technical skills, software, etc):
        • Type 30+ words per minute
        • Working knowledge of website navigation, customer service platforms
        • Experience with Microsoft Word and ExcelAt REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.
          ATTENTION:After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
          The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.

Keywords: Eminent, Inc. dba REVOLVE, Cerritos , Operations Coordinator, Other , Cerritos, California

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