Customer Support Specialist
Company: Acara Solutions
Location: Cerritos
Posted on: June 16, 2022
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Job Description:
Job Description Acara Solutions has an opening for an Customer
Support Specialist in Cerritos, CA. Job summary This position is
primarily responsible for serving core cooperative partners and
customers by assisting with technical problems of company products,
following repairing case progress and providing solutions for
aftersales requests. Essential Functions All essential duties are
able to perform with or without reasonable accommodation to all
individuals with or without disability. Provide technical
assistance for both enterprise and consumer products through
emails, phone calls and other possible means provided by the
company Evaluate the importance of different customers and
prioritize the repair tasks to the repair team accordingly Direct
the accessories and repair material requests as well as the value
added service requests (Maintenance Training & Insurance etc.) to
GKAS team and inform the customers that their requests are being
handled promptly Be familiar with company after -sales policies and
thoroughly inform the dealers and end users about the policy Handle
special service requests ( ex. Flying test for a specific repair
case) by clarifying with the customer whether the request is
executable and update the customer of the progress Work quickly and
efficiently to resolve customer issues within company time
guidelines Design and provide customized product solutions for
enterprise customer's demand, including hardware and software
Negotiate service plan and solution with enterprise customer Handle
escalated customer service issue and customer complaints Explain in
laymen's terms how to resolve technical issues. Perform other job
related duties as assigned Required Skills / Qualifications: High
School Diploma Minimum 2 years call center / customer service
experience Preferred Skills / Qualifications: Associate Degree
Drone background is highly preferred; Aleron companies (Acara
Solutions, Aleron Shared Resources, Broadleaf Results, Lume
Strategies, TalentRise, Viaduct, and Aleron's strategic partner,
SDI) are Equal Employment Opportunity and Affirmative Action
Employers. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender
identity, sexual orientation, national origin, genetic information,
sex, age, disability, veteran status, or any other legally
protected basis. The Aleron companies welcome and encourage
applications from diverse candidates, including people with
disabilities. Accommodations are available upon request for
applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in
the United States. This position does not meet the employment
requirements for individuals with F -1 OPT STEM work authorization
status. Company Description Acara understands that finding that
rewarding next step along your career path can be challenging. We
also understand the legwork that goes into being your career
advocate. Our award-winning recruiters focus on the candidate
experience, getting to know you and your goals, both long- and
short-term. They get to know your skills and your growth trajectory
so that they not only can represent you in front of our more than
1,000 customers with opportunities across North America, but also
connect you with the best-fit role. After all, optimal workforce
experiences come when employees are matched with companies who
need---and value---their skills and contributions. That---s why,
for over 60 years, we---ve engaged our candidates with a
high-touch, consultative approach that affords us a clear vision of
ideal career paths, and it---s why we consistently gain the trust
of our employees and customers alike. Acara is in the business of
scouting talent, evaluating human potential, recognizing
commonalities between people and employers, and changing lives in
the process. Because in an increasingly commoditized world, we
believe some things still deserve a personal touch. Finding the
best-fit jobs for you is one of them.
Keywords: Acara Solutions, Cerritos , Customer Support Specialist, Other , Cerritos, California
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