Customer Support Specialist

Company: Acara Solutions
Location: Cerritos
Posted on: June 16, 2022

Job Description:

Job Description Acara Solutions has an opening for an Customer Support Specialist in Cerritos, CA. Job summary This position is primarily responsible for serving core cooperative partners and customers by assisting with technical problems of company products, following repairing case progress and providing solutions for aftersales requests. Essential Functions All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability. Provide technical assistance for both enterprise and consumer products through emails, phone calls and other possible means provided by the company Evaluate the importance of different customers and prioritize the repair tasks to the repair team accordingly Direct the accessories and repair material requests as well as the value added service requests (Maintenance Training & Insurance etc.) to GKAS team and inform the customers that their requests are being handled promptly Be familiar with company after -sales policies and thoroughly inform the dealers and end users about the policy Handle special service requests ( ex. Flying test for a specific repair case) by clarifying with the customer whether the request is executable and update the customer of the progress Work quickly and efficiently to resolve customer issues within company time guidelines Design and provide customized product solutions for enterprise customer's demand, including hardware and software Negotiate service plan and solution with enterprise customer Handle escalated customer service issue and customer complaints Explain in laymen's terms how to resolve technical issues. Perform other job related duties as assigned Required Skills / Qualifications: High School Diploma Minimum 2 years call center / customer service experience Preferred Skills / Qualifications: Associate Degree Drone background is highly preferred; Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F -1 OPT STEM work authorization status. Company Description Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need---and value---their skills and contributions. That---s why, for over 60 years, we---ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it---s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.

Keywords: Acara Solutions, Cerritos , Customer Support Specialist, Other , Cerritos, California