Summer Hospitality Internship
Company: Great Wolf Resorts
Location: Cerritos
Posted on: May 12, 2022
Job Description:
Overview: - The---Great Wolf Summer Hospitality Internship---is
a 10-week program that provides college students
with---meaningful---experience---that compliments---their current
coursework. Through an experiential and structured approach to
learning,---interns---will gain real-life experience in the
hospitality and entertainment industry. The program will include a
job shadow week to provide exposure and learning of other
disciplines across the brand. At the end of the program,
participants will also complete a term project and present to the
lodge leadership team. Upon successful completion of
program,---interns---will be considered for future internships,
full-time positions and/or Great Wolf's Management Development
Program (MDP). - -The 10-week program will include: - -
- 10-weeks in a frontline position in disciplines such as: Guest
Services, Housekeeping, Retail & Attractions, or Food &
Beverage---
- 1 job-shadow week to experience different disciplines not
included in the rotation as well as exposure to HR, Sales and
Aquatics disciplines -
- A meaningful project to execute and present to the lodge
leadership team at the conclusion of the program
- On-the job, self-paced and classroom style learning for your
assigned discipline (no prior experience required!)
- Opportunity to network with program participants within your
lodge and across the company------
- Professional development and targeted growth opportunities in
hotel/resort---operations, leadership experience and business
acumen------ -What you will gain:--- -
- Gain real-life experience and on-the job training for key
frontline positions -
- Experience creating, preparing and presenting to a leadership
team -
- Exposure and visibility to the lodge leadership team and
Management Development Program (recent college grads) leaders
- Frequent feedback and coaching to support your growth and
development throughout the program and beyond
- Opportunity to work and learn from a diverse set of pack
members and leaders---
- Training and development focused on your personal and
professional development as well as key competencies in the
hospitality and---entertainment industry--- -Responsibilities:--- -
- Handles the day-to-day responsibilities of key frontline roles
such as Front Desk Agent, Room Attendant, F&B Attendant,
Server, Retail & Attractions Attendant, Entertainment Ambassador
etc. -
- Complete assigned project and present to lodge leadership team
-
- Participates in a professional development series---to develop
both soft and technical skills---
- Maintains a work area that adheres to the highest standards of
cleanliness, presentation and service -
- Enhances the guest experience through providing exceptional
customer service -
- Adheres to daily operating and safety procedures
- Regular, dependable attendance and punctuality--- -Required
Qualifications:--- -
- High School diploma or equivalent -
- Current enrollment at an accredited 4-year university -
- Pursuing a Bachelor's degree in hospitality, business or a
related field
- Available to complete at minimum a 10-week program (June -
August) -
- A cumulative 3.0 GPA minimum---
- Experience utilizing basic math skills with ability to add,
subtract multiply and divide
- Excellent written and verbal communication skills---
- Ability to read, write, and interpret instructional documents
such as reports and procedure manuals---
- Ability to work a flexible schedule based on department and
store/company needs---
- Schedules will include working evenings, weekends and
holidays---
- Must have unrestricted work authorization in the US
- No housing or relocation will be provided -Preferred
Qualifications:--- -
- Passion for service
- Intellectual curiosity, positive attitude, self-motivation, and
curiosity about developing a modern family vacation business---
-Physical Qualifications:--- -
- This position involves regular walking, standing, hearing, and
talking.---
- May involve stooping, kneeling, or crouching.---
- May involve close vision, color, vision, depth perception, and
focus adjustment. Involves use of hands and fingers for typing on
keyboard and using a mouse.
- Ability to lift up to 30 pounds.--- -About Great Wolf -Join our
Pack! Across North America, our Pack numbers in the thousands, and
we are growing as we expand our paw print - adding new lodges each
year. Driven by our purpose to Bring Joy to Families, Great Wolf
Pack Members act as one pack to show we care, use our imaginations,
and make it personal for our guests and each other every day. Great
Wolf Lodge is a fun, safe and family oriented environment where
Pack Members have opportunities to improve every day and grow along
with us! - -All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity or national origin. Equal employment
opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition, Great
Wolf Lodge will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business .Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Cerritos , Summer Hospitality Internship, Other , Cerritos, California
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