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Client Services Executive

Company: Senior Resource Group
Location: Cerritos
Posted on: May 9, 2022

Job Description:

STOP! To be considered, applications must include a cover letter, indicating that you a) read this post and b) have familiarity with our practice. If your platform does not allow you to submit a cover letter, please email a cover letter to Melissa Mashigo at mmashigo@spigglelaw.com . In your email, note how you submitted your resume. Do you love to help people? Would you put all your effort into building a relationship based on mutual trust so that you can provide a quality solution to one of a persons most critical issues in life? Do you thrive on numbers and teamwork? The duties of this job are primarily about making connections with other people. Relationships are formed quickly, informally, and comfortably, and gaining the enthusiasm and cooperation of others. In this job, it is very important to connect with other people: to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done. Great attentiveness to other people is required: an ability to read other people, to listen to them, and to empathize with them. Much of the work centers around working with and through other people. The job involves persuading others through gaining an understanding of where theyre coming from and using that information to bring them to your desired resolution. Communication is almost always of a 'selling' rather than 'telling' nature. A lively enthusiasm is necessary. Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. Others must be put at ease, and feel welcome. If so, The Spiggle Law Firm has an exciting opportunity for you! RESPONSIBILITIES: The Client Services Executive will conduct initial consultations with prospective new clients. These potential clients contact our firm and are prescreened by a receptionist who collects basic information before the Client Services Executive conducts the initial consultations. This position is not required or expected to make cold calls. The Client Services Executive will be reporting to the Director of Client Services, your primary role will be generating sales of and driving demand for the Law Firm within your clients. You will be responsible for managing law firm prospects through the sales process, including needs analysis, presentation, and demonstration of the solution, articulating the ROI, and finally closing the sale. This job allows much flexibility in how the results are produced. There will be a fair degree of difference from one day to the next, especially with regard to personal interactions. There will be several 'pots on the fire' at once, and a relatively quick pace is required to keep everything going smoothly. The Client Services Executive will: Collect more in-depth information about the potential clients and the matters for which they are seeking the firms help. Responsible for driving revenue growth for the Law Firm within your assigned clients. Overcome customer objections by demonstrating the firms ability to deliver value in solving the potential clients problem or problems. Follow firm prescribed guidelines on how to communicate with potential clients in the most effective manner. Maintain a strong level of knowledge about our products and services. Assure the potential clients that the firms attorneys and staff will be able to help them. Show compassion for their troubles. Help potential clients understand the difference between working and not working with the firm. Achieve and exceed monthly sales targets. In accordance with the ethical rules governing lawyers, the Client Services Executive will not provide legal advice or enter into a legal services agreement with prospective new clients. Final representation decisions are made by firm attorneys. SKILLS: The Client Services Executive must be confident, articulate, diplomatic, yet willing to speak frankly to the prospective new clients when needed with high emotional intelligence. The Client Services Executive must be self-motivated and self-directed to achieve their professional goals as well as the firms goals. We expect a sales background and a documented history of converting leads into satisfied, life-long customers. Each day is different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously Extremely socially-focused Great deal of attention devoted to building and maintaining relationships Warm, empathetic, and helpful Anything but routine decisions must not be made in a vacuum: it's very important to involve others in the process Most of the information that must be collected before making a decision comes from other people: customers, colleagues, consultants, etc Communication is energetic, lively, free-flowing, and informal Very persuasive, selling communication required a highly collaborative position: much time is spent working with others The Client Services Executive should be knowledgeable and proficient with the Windows Operating System and Microsoft Office, including Microsoft Word, Outlook, and Excel. Familiarity with Adobe Acrobat Pro and Dropbox is preferred but not required. Experience with law practice management software such as Clio or Hubspot is a plus, but also not required. The firm provides education on best practices for professional services sales. REMOTE WORK: The firm has a physical location, but also offers remote work. All sales during the pandemic were conducted remotely via phone and Zoom. Prior to the pandemic, Client Services Executives were in the office 2-3 days a week while working remotely on other days. This position will likely require some in-office work, with the balance conducted remotely. That schedule will be flexible. The Spiggle Law Firm is a boutique employee-side employment law firm headquartered in Alexandria, Virginia. TSLFs mission is to empower professionals who have been fired or are afraid that they might be, particularly those discriminated against on the basis of pregnancy or leave-taking to manage family responsibilities. You can find more information about our firm at www.spigglelaw.com. TSLF seeks a Client Services Executive responsible for the sales of legal services in order to grow our team. The KPI for the Client Services Executive is to realize a conversion rate from a prospective client to client at 30% or higher. TSLF is a fast-growing company with aggressive growth goals. As the firm grows, there will be many growth opportunities within the sales team. EDUCATION AND EXPERIENCE: The ideal candidate will have at least two years of sales experience. The Client Services Executive should have an education and/or work experience that is the equivalent of a bachelors degree. COMPENSATION: $40,000 base salary, plus incentive combine for a six-figure opportunity. This position is more than a job. For the right candidate, its a career. The position is full-time. Other benefits include paid holidays and flexible work hours, as well as three weeks of paid time off each year. The firm offers retirement plans, as well as other a la carte benefit options. READY TO APPLY? Interested candidates should submit the following: A cover letter containing what you think it takes to be a stellar Client Services Executive Resume Those we select for further consideration will be asked to take a short quiz and participate in one or more interviews, and provide professional references.by Jobble

Keywords: Senior Resource Group, Cerritos , Client Services Executive, Other , Cerritos, California

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