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Japanese Senior Customer Service Rep - (1:30PM - 10:00PM)

Company: Revolve
Location: Cerritos
Posted on: June 7, 2021

Job Description:

Meet REVOLVE:

REVOLVE is the virtual home for an unrivaled collection of over 700 of the world's most-coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style-savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE's aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun-loving attitude are infused into the entire REVOLVE customer experience. For more information please visit www.revolve.com

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 800+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium and Luxury online shopping?

Main purpose of the Senior Customer Service Representative role:

Answering inbound calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed.

The Details:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments via phone, email, and Live Chat with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
  • Handling customer escalations via phone, email, and Live Chat with professionalism and accuracy
  • Answering questions and helping customer service representatives who need assistance
  • Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Required competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ability to work in a team environment
  • Ability to give and receive honest and direct feedback
  • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Availability to work evenings - 1:30PM- 10:00PM

Minimum Qualifications:

  • Experience with Microsoft word and excel
  • High School Diploma
  • Type 50+ words per minute

Preferred Qualifications:

  • 1+ years in Customer Service, help desk or call center experience
  • Type 60+ words per minute
  • Working knowledge of website navigation

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Keywords: Revolve, Cerritos , Japanese Senior Customer Service Rep - (1:30PM - 10:00PM), Other , Cerritos, California

Click here to apply!

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