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Japanese Senior Customer Service Rep - (1:30PM - 10:00PM)

Company: Revolve
Location: Cerritos
Posted on: June 7, 2021

Job Description:


REVOLVE is the virtual home for an unrivaled collection of over 700 of the world's most-coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style-savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE's aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun-loving attitude are infused into the entire REVOLVE customer experience. For more information please visit www.revolve.com

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 800+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium and Luxury online shopping?

Main purpose of the Senior Customer Service Representative role:

Answering inbound calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed.

The Details:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments via phone, email, and Live Chat with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
  • Handling customer escalations via phone, email, and Live Chat with professionalism and accuracy
  • Answering questions and helping customer service representatives who need assistance
  • Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Required competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ability to work in a team environment
  • Ability to give and receive honest and direct feedback
  • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Availability to work evenings - 1:30PM- 10:00PM

Minimum Qualifications:

  • Experience with Microsoft word and excel
  • High School Diploma
  • Type 50+ words per minute

Preferred Qualifications:

  • 1+ years in Customer Service, help desk or call center experience
  • Type 60+ words per minute
  • Working knowledge of website navigation

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.


After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Keywords: Revolve, Cerritos , Japanese Senior Customer Service Rep - (1:30PM - 10:00PM), Other , Cerritos, California

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