Industrial Equipment Technical Support

Company: Toolots
Location: Cerritos
Posted on: May 3, 2021

Job Description:

Job Description Technical Support Role About Toolots - Toolots was founded in 2016 by Jason Fu with one in goal in mind, to sell reliable equipment fast. The company has offices located in the following Chinese provinces: Hangzhou, Shanghai, Ningbo, Qingdao, and the following US states: California & Texas. Toolots contains talented teams of product managers in both manufacturers to sell worldwide. The company is in a rapid growth phase and needs talented & dedicated members who strive for success. Position Highlights: Being a cross platform company, the ideal candidate must have patience, must be driven, must be capable of working independently, and adapt with their team quickly. The opportunity for advancement is present in this role. Daily Routine: Process returned orders (RMA) Assist in listing refurbished items for sale on our platform Assist in filing damage claims with transportation companies Excellent documentation - all work done must be neatly and properly recorded. This will include recording video footage during repair work to add to our technical video library. Electrical work - must be comfortable working with 110V 220V 380V 440V & 480V. Also need to have sound knowledge in common machine electrical components. Technical Sales Assistance _ Comfortable exchanging engineering concepts with prospective customers and capable of sourcing an answer. Assist customer call/emails - customer calling in regard to an issue with an assembly or disassembly or faulty machines. This will require inhouse inspection to develop proper solutions to the customers issue. inspect technical diagrams - must be able to understand part assembly Required Education: High School Education, GED, or Vocational. Preferred Education: Bachelors of Science from ABET accredited Engineering program. Business Hours are Monday through Friday 8:00am to 5:00pm Company Description Toolots, Inc is a cross-border open e-commerce company that creates scale-able verticals and scale-able business solutions, and shares them among many platform customers. We have an initial focus on industrial equipment, but ultimately want to transform global business operations by virtualization and sharing not only intermediary functions but also internal business processes and employment. In order to support this ambition, we started with manufacturers first, and built a Shared Manufacturer-to-User (M2U) platform. At the same time, we are inventing and pioneering a new technology called Virtual Firm (VF) Technology to scale our deeply vertical platform which is otherwise hard to scale. Toolots wants to transform global business operations with ultimate efficiencies.

Keywords: Toolots, Cerritos , Industrial Equipment Technical Support, Other , Cerritos, California