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BDC Service Representative

Company: Norm Reeves
Location: Cerritos
Posted on: May 3, 2021

Job Description:

As a BDC ServiceRepresentative, youre one of the most important team members at Norm Reeves.The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, or overdue service clients.Were looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)What Youll Do:Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions.Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.Using the Blueprint Knowledge Drive to search for answer(s) to guest's questions prior to transferring the phone call to a Service Advisor.The ability to work flexible hours, to possibly include Saturdays. Monday through Friday: 7:30am -10:00pm / Saturday: 8:00am -7:00pmBeing punctual to work and when returning from lunch and break with a full adherence to set schedule.Following the "Client Care Center Policies and Procedures" manual.What Youll Need:Full-time availability. Youll also need to be at least 18 years oldA valid drivers license and acceptable driving recordStrong communication skills with both Norm Reeves staff and guestsA professional appearance and work ethicExcellent organizational and follow up skillsAbility to multi-task in a fast-paced environmentWhat We Offer:Free training opportunitiesAdvancement opportunitiesTuition Reimbursement - Up to $2,000 reimbursement within 12-month period401k with Matching Contribution 25% match on up to $4,000 contribution per yearPaid Time Off and Holidays1st year is up to 6 PTO days2nd to 4th year is 11 PTO days5+ years is 16 PTO days6 Holidays per yearMedical (PPO), Dental (PPO & HMO), Vision (PPO)and complimentary Group Life InsuranceEmployee Referral Bonus ProgramSection 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)Company partner discounts on national and local brands (LifeMart)Generous employee and family member discounts on sales, service and parts at our many locations

Keywords: Norm Reeves, Cerritos , BDC Service Representative, Other , Cerritos, California

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