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Customer Service Representative / Lead Setter

Company: System Pavers
Location: Cerritos
Posted on: May 3, 2021

Job Description:

Join theNation's #1 Outdoor Remodeleras awarded by Qualified Remodeler for the past 6 years! Experience ouramazing culturewhere we encourage personal development and growth paving the way to success.Take a moment tohear what our team has to sayabout working at System Pavers!We arecurrently in search of a full-timeCustomer Service Representative / Lead Setterfor our nation-wide call center located within our Corporate Headquarters in Santa Ana, CA. This position is currently 100% remote, but we will provide you with the tools needed to succeed.Schedules available: 8:00am-5:00pm/ 9:00am-6:00pm/ 10:00am-7:00pmWhat you will do:Handle inbound and outbound customer related phone inquiries and ensure that issues are resolved promptly, professionally and thoroughlyManage escalated client calls with courtesy and professionalismRespond to email correspondence quickly and competentlyUtilize outstanding typing skills to enter detailed notes into our systemEducate our clients on the company's products and promotionsMulti-task efficiently, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the customerWhat we provide:Earn an hourly rate of $14/hrAverage up to $19/hr including Bonus opportunities!!!Full-time positions include Benefits (Medical+Dental+Vision) and 401k7 Paid HolidaysFree Gym Access, when we return to the office!What we are looking for:Our ideal candidate is an organized and diligent, team-oriented individual, who is great with customers. They excel in effective customer communication and are willing to go above and beyond their day to day duties to enhance the customer experience.What you will need to succeed:A pleasant, friendly attitude, with an ability to adapt to changeExperience working with difficult customersAt least 1 year call center experience (preferred)Superior attendance and punctualitySolid decision making skillsA strong work ethic, and willingness to work a flexible schedule as neededGreat attention to detail and organizational skillsMUST be able to type at least 50WPMHigh volume inbound / outbound call experienceThe desire to meet and exceed measurable performance goalsMust have a flexible schedule and must be open to weekend shifts (office is open Mon - Sunday)A background check will be conducted for this position.System Pavers is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. System Pavers will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Keywords: System Pavers, Cerritos , Customer Service Representative / Lead Setter, Other , Cerritos, California

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