Customer Care Representative
Posted on: May 3, 2021
SHIFT: Day Job
Locations: Cerritos,CA - Maricopa,AZ - Las Vegas,NV
Remote: (Post Covid- Must be 30 miles to the nearest CareMore
Customer Care Representative is responsible for responding
to customer questions via telephone and written correspondence
regarding insurance benefits, provider contracts, eligibility and
claims. Proficient in all basic customer service areas performs
some but not all types of moderately complex function. Must be able
to successfully perform all the duties of the Customer Care Rep
Customer Care Representitive primary duties may include, but are
not limited to:
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information;
documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and
Develops and maintains positive customer relations and coordinates
with various functions within the company to ensure customer
requests and questions are handled appropriately and in a timely
Researches and analyzes data to address operational challenges and
customer service issues.
Provides external and internal customers with requested
Proficient in all basic customer service functions.
Receives and places follow-up telephone calls / e-mails to answer
Inquiries may also be on a walk-in basis.
May require deviation from standard practices and procedures with
the assistance of a computerized system.
Seeks, understands and responds to the needs and expectations of
internal and external customers.
Required to meet department goals and expectations.
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
Anthem, Inc . is ranked as one of America's Most Admired
Companies among health insurers by Fortune magazine and has been
named a 2019 Best Employers for Diversity by Forbes. To learn more
about our company and apply, please visit us at
careers.antheminc.com. An Equal Opportunity
Employer/Disability/Veteran. Anthem promotes the delivery of
services in a culturally competent manner and considers cultural
competency when evaluating applicants for all Anthem positions.
Customer Care Representitive Qualifications:
Requires a HS diploma or equivalent;1-3 years of experience in an
automated customer service environment; or any combination of
education and experience, which would provide an equivalent
background. For URAC accredited areas the following applies:
Requires strong oral, written and interpersonal communication
skills, problem-solving skills, facilitation skills, and analytical
skills. Bilingual-English/Spanish is a PLUS
Keywords: Anthem, Cerritos , Customer Care Representative, Other , Cerritos, California
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