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Sr. Site Reliability Engineer

Company: CCC Information Services
Location: Cerritos
Posted on: May 3, 2021

Job Description:

About CCCCCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCCs network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCCs success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40year track record of innovation, CCCs tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCCs principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting .Job DescriptionSummaryWe are seeking a talented Site Reliability Engineer to be part of the fast moving, innovative CCC ONE product team. We build enterprise class, hosted solutions that span multiple data centers and public clouds and service hundreds of thousands of end-users. This is a great opportunity for a highly motivated person interested in being part of a team responsible for the overall health, performance and operational design of our systems and this position, you will work alongside DevOps, software developers, database administrators, network engineers, systems engineers and information security, in an agile environment building modern software solutions and infrastructure.Job DutiesTriage potential application issues received through various channels and work with appropriate teams to lead to resolutionDevelop automated solutions for resolving common system faults, reacting to infrastructural situations faster and alleviating manual tasksRecommend scalability and resiliency improvements to product engineering teamsGain and disseminate knowledge of our complex applicationsApplication metrics and operational intelligenceResolve NOC escalations and help prevent reiteration of incidents by creating processes and automationDocument remediation and improvement processesCollaborate with other development teams to build in reliability and observability in our systemsBe key part of our response to high-severity internal customer incidents, ensuring we meet all SLAsEmbrace failures and treat incidents as learning opportunities through conducting blameless post mortems reportsParticipate in code-reviews, rotation on-call and project planningQualifications5years of professional experience in an Agile/Scrum development methodologyBachelors degree or equivalent in computer science or relevant engineering fields5years work experience using Microsoft technologies, preferably .NET and C# focused2years of SQL Server experience, including schema and query designComfort and experience with Ops environment growing at a rapid scale.Knowledge of Virtualization, Cloud Infrastructure and APIsProven ability in designing and configuring monitoring and alerting solutions across multiple systems and services using tools such as Prometheus, Grafana, Kibana and/or Application InsightsExperience with MS SQL debugging, performance profiling and optimizationExperience preparing and presenting operational artifacts to senior managementExperience with DevOps tools (Azure DevOps, Puppet, Chef or Ansible), processes and culture with a focus on automationFamiliarity with technical considerations involved in designing for complex systems at large scale both with monolithic and microservice architectures.Has worked with Azure in production capacity Experience with Azure tech stack is a bonusFamiliar with container-based architectures.Production troubleshooting skills that span systems, networks and codeKnowledge of cloud networking and how to troubleshoot issue in this spaceOther Beneficial SkillsExperience with Microsoft Power BIExperience with scripting languages such as PowerShell, Bash, PythonSDL2017

Keywords: CCC Information Services, Cerritos , Sr. Site Reliability Engineer, Other , Cerritos, California

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