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Customer Service Rep- Tile Distribution Company

Company: Greathirehr
Location: Cerritos
Posted on: May 3, 2021

Job Description:

Job DescriptionCeramic floor tile warehouse, sales and distribution company located in Cerritos, CA. Is seeking a Customer Service Rep. Someone who previously has customer service experience, preferably in the flooring industry.The Customer Service Associate serves as the primary point of contact for our building. This includes customers pertaining to retail. Including distributors, as well as contractors, builders, and designers. This position provides information to customers regarding: product, order status, placing orders, delivery status, and coordination of product returns and manages projects in full or in part from quote of goods through delivery. Our goal is to develop solid professional relationships with customers through exceptional service. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsibilities: u2022 Responsible for providing a variety of support, customer service and office administration duties related to servicing walk-in customers and call-in customers. u2022 Performs various customer service duties such as: assisting customers in determining order requirements, answering customer inquires, providing samples, providing selection assistance, completing sales transactions, and processing payments. u2022 Communicate clearly, professionally, and effectively with customers and sales team in person or via telephone and e-mail. Addresses and resolves customer complaints (returns and order errors) accordingly. u2022 Collaborate with sales team during quoting and order fulfillment on projects as needed. u2022 Collaborate with import and transportation teams on the most suitable delivery options for our customers as needed. u2022 Coordinate with purchasing team on project based special order materials. u2022 Review and update open order reports. u2022 May perform warehouse duties as required. u2022 Performs other related duties as required.Skills Required: u2022 Strong verbal and written communication u2022 Problem solving and conflict resolution u2022 Organizing, prioritizing and multi-task u2022 Time management u2022 Bilingual (Spanish/English Language) u2022 Mathematics skills to calculate item totals, square footage etc. u2022 Attention to detail and dependabilityEducation and Knowledge: u2022 Flooring industry and/or distribution knowledge desired but not required u2022 Sales Support desired u2022 High School or higher preferred u2022 Microsoft Office Experience: u2022 2 or more years in customer servicePhysical Requirements: u2022 Prolonged periods sitting at a desk working on a computer and telephone. u2022 Must be able to lift up to 50 pounds at a time.

Keywords: Greathirehr, Cerritos , Customer Service Rep- Tile Distribution Company, Other , Cerritos, California

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