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Bilingual Customer Service Representative - Logistics

Company: Jobleads
Location: Cerritos
Posted on: May 3, 2021

Job Description:

Department: LAX Customer Service Type: Full Time OEC Group is one of the largest freight forwarders in the US with offices all over the world. OEC provides a multitude of services from ocean import to customs brokerage. We are currently searching forindividuals with experience or a genuine interestin Ocean Importto join our Customer Service Department. This Customer Service Coordinator will be responsible for tracking customer shipments, resolving any issues that arise, and working with accounting on billing issues. Prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations is highly preferred. Paid training is provided! Qualifications: BilingualinMANDARIN is a BIG PLUS! At least one year in the Freight Forwarding / Ocean Import industry with knowledge of the rules and regulations is preferred Associates degree or higher preferred Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience Send new shipment bookings to customers Responsibilities: Validate and confirm all ocean/air shipment bookings Manage shipments from origin to destination to ensure customer satisfaction Build customer relationships and provide excellent customer service Manage daily emails/phone calls from customers andother OEC offices/departments that pertain to the respective customer representative's customers Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer Use daily customer service report to make sure all release requirements have been met before containers arrive at the final destination To save time applying, OEC Group does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Work Schedule8:00 AM to 5:00 PM Local Time, Monday through Friday Company Overview Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry. Company Benefits Full health insurance coverage: Medical, Dental, Vision, Group Term Life, and AD&D Coverage 401K employer matching Paid Vacation / Sick / Floating Days Annual performance review and opportunity for salary adjustment OEC Group is an Equal Opportunity Employer. What's your citizenship / employment eligibility?* Desired salary* Do you reside in Southern California and can regularly commute to Cerritos?*

Keywords: Jobleads, Cerritos , Bilingual Customer Service Representative - Logistics, Other , Cerritos, California

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