IT Service Desk

Company: OEC Group
Location: Cerritos
Posted on: September 2, 2020

Job Description:

Our office in Cerritos is growing and we're looking to add a Service Desk to our IT Team. This person will provide technical support for hardware and systems used by our associates. The right individual will have strong IT support experience and the ability to resolve complex issues as they arise. We are OEC Group, one of the largest freight forwarding NVOCC companies in the US. Come be a part of our family! Essential Duties and Responsibilities include the following, Other duties may be assigned: Troubleshoot Windows 7, 10 and Office 365 in a network environment Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware such as software, drivers, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Develops training materials and department SOP's, help update training and SOP manuals for new and revised software and hardware changes. Installs personal computers, software, and peripheral equipment. Availability to travel if required. Travel is not constant, but may present itself (up to 20%) Manage the Service Desk / Asset Management system ensuring inventory is up to date and current on a routine basis Dependable, self-motivated, organized, strong verbal and written communication skills Utilizes a ticketing system for managing work queue, requests, and trouble tickets; records technical issues and solutions. Education and Qualifications: -- -- Certification in CompTIA+ or related experience preferred but not required -- -- Bachelor's Degree or equivalent experience -- -- Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. -- -- Strong working knowledge of Windows, Microsoft Office, MS-DOS/PowerShell, communications software, virus protection, and diagnostic software. -- -- Ability to diagnose and resolve onsite and remote PC related computing problems. -- -- At least 6 months to 4 years of related IT experience preferred -- To save time applying, OEC Group does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Keywords: OEC Group, Cerritos , IT Service Desk, Other , Cerritos, California