Customer Care Representative I (Cerritos CA, San Jose CA, Las Vegas NV, Richmond VA, Tuscon AZ)
Company: Anthem, Inc.
Posted on: August 31, 2020
DescriptionSHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our
Vision. At CareMore, a proud member of the Anthem, Inc. family of
companies specializing in providing senior Americans a complete and
pro-active health care experience, it's a powerful combination.
It's the foundation upon which we're creating greater access to
care for our members, greater value for our customers and greater
health for our communities. Join us and together we will drive the
future of health care.Customer Care RepresentativeLocations:
Cerritos CA, San Jose CA, Las Vegas NV, Richmond VA, Tuscon
AZSchedule: An 8 hour shift between 5:00am to 8:00pm PST //
Possibility of working weekendsThis is an exceptional opportunity
to do innovative work that means more to you and those we serve.
Responsible for having a working knowledge of company services,
products, insurance benefits, provider contracts and claims.
Proficient in customer service, claims processing and/or
membership. Performs two of three functions routinely. Provides
claims, customer service and/or case administration support to
members, group administrators, providers and brokers. Primary
duties may include, but are not limited to:* Receives inbound
telephone calls or paper and electronic claims from members and
providers.* May also resolve and respond to issues received through
written or electronic communications.* Resolves issues for members,
providers, group administrators and brokers.* Analyzes entire
situation to completely resolve the issue.* Completes research on
behalf of the member, provider or group administrator ensure no
rework or follow-up issues.Qualifications* Requires HS diploma or
equivalent* 1 year customer service or claims experience
(preferably in healthcare, dental, or insurance sector)* Or any
combination of education and experience, which would provide an
equivalent background.* Related college courses preferred.*
Bilingual a plus.AnEqualOpportunityEmployer/Disability/Veteran
Keywords: Anthem, Inc., Cerritos , Customer Care Representative I (Cerritos CA, San Jose CA, Las Vegas NV, Richmond VA, Tuscon AZ), Other , Cerritos, California
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