Service Coordinator - Cerritos, CA
Company: Atlas Copco Compressors LLC
Posted on: March 19, 2020
We re looking for a motivated and self-driven Service Coordinator
to join the recently acquired Accurate Air Engineering team. You
will be part of the Southern California service planning team
responsible for coordinating the schedules of 5 and potentially up
to 10 service technicians. You ll support the professionalization
of the service organization and will be a key pillar in our
strategy to grow our service footprint in Southern California.
Service Scheduling Receive incoming calls for service of compressed
air equipment and installation of prime equipment and schedule all
shop and field service jobs. Work with the Service Manager to
coordinate the activities of the Service Department and maximize
Service Technician utilization. Confirm service schedules with
customers. Serve as the information liaison between the Service
Manager, Service Technicians, and customers providing regular
updates to customers regarding service that is in process. Manage
and control work in progress. Report problems that service
technicians are having to the Service Manager.
Service Administration Secure purchase orders for service work and
verify terms and conditions with customers. Maintain (edit as
needed) scheduled service orders in the ERP system (including both
manual orders and service contracts). Track and file relevant
paperwork. Order, track, follow up and expedite parts as needed.
Track and file relevant paperwork. Complete administrative
requirements for element return function.
Contribute to positive Company branding by projecting a
knowledgeable, professional, and customer-oriented image to
Perform all duties in accordance with Atlas Copco standards, while
always striving to understand the needs and expectations of the
Take whatever action is appropriate and required to get the job
done and to establish and maintain communications with all
people/employees considered necessary to get the job done.
Perform other duties as assigned.
What you can expect from us*
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . .
We at Atlas Copco believe that there is always a better way. This
spirit drives us to provide leading edge technology, innovative and
sustainable products, as well as best in class service to our
customers around the globe.
That s where you come in we believe our people make it happen. We
provide a collaborative, inclusive and flexible work environment
along with competitive compensation and comprehensive wellness &
Start your journey today!
What we expect of you*
Skills and experience
Skills Must be able to work independently and have excellent
organizational, interpersonal, verbal and written communication,
and problem-solving skills. Must be able to manage multiple
priorities with flexibility, a positive attitude, and a strong
commitment to customer service. Must be proficient in Microsoft
Office, including Word and Excel. Experience with MAM and/or
VisiTour preferred. Experience with contract planning.
Are we a good fit*
Experience Minimum of two years of relevant service coordination
and/or dispatch experience.
Education High School diploma, College degree preferred.
Leybold employs more than 1660 people on four continents. Most of
them have a scientific or engineering background.
Their knowledge, creativity and experience are a prerequisite for
the pronounced innovativeness of the company and hence for its
The requirements of high-tech industry and the cultural diversity
of our global company provide for an attractive and stimulating
working environment. We therefore look for employees who do not
only have the required technical skills but also have extensive
soft skills and are able to work in and with international project
For this reason, we place great importance on staff development and
a continuous exchange of knowledge. Various education and training
programs provide technical know-how and enhance basic skills. Thus,
the personal development of each employee is promoted
Atlas Copco Compressors LLC -North America Customer Center is an
equal opportunity employer and does not discriminate in hiring or
employment related decisions because of race, color, sex, religion,
national origin, age, disability, sexual preference, genetic
information, protected veteran status or any other protected class.
Job promotions at Atlas Copco will be based on such factors as
quality of work, prior job performance, attendance, safety record,
and ability to work well with others.
Accessibility Notice: If you need reasonable accommodation for any
part of the employment process due to a physical or mental
disability, please send an email to:
email@example.com or call 973-397-3400. Reasonable
accommodation requests will be considered on a case-by-case
Keywords: Atlas Copco Compressors LLC, Cerritos , Service Coordinator - Cerritos, CA, Other , Cerritos, California
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