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Service Coordinator - Cerritos, CA

Company: Atlas Copco Compressors LLC
Location: Cerritos
Posted on: March 19, 2020

Job Description:

The Role

Your mission

We re looking for a motivated and self-driven Service Coordinator to join the recently acquired Accurate Air Engineering team. You will be part of the Southern California service planning team responsible for coordinating the schedules of 5 and potentially up to 10 service technicians. You ll support the professionalization of the service organization and will be a key pillar in our strategy to grow our service footprint in Southern California.



The role

Service Scheduling Receive incoming calls for service of compressed air equipment and installation of prime equipment and schedule all shop and field service jobs. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.



Service Administration Secure purchase orders for service work and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in the ERP system (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork. Complete administrative requirements for element return function.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.



What you can expect from us*

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .



We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.



That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.



Start your journey today!



What we expect of you*

Skills and experience

Skills Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with MAM and/or VisiTour preferred. Experience with contract planning.



Are we a good fit*

Experience Minimum of two years of relevant service coordination and/or dispatch experience.



Education High School diploma, College degree preferred.





City
Cerritos







About Leybold

Leybold employs more than 1660 people on four continents. Most of them have a scientific or engineering background.
Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success.
The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment. We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams.
For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.


Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

Keywords: Atlas Copco Compressors LLC, Cerritos , Service Coordinator - Cerritos, CA, Other , Cerritos, California

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