Customer Care Rep - Bilingual

Company: Mindlance
Location: Cerritos
Posted on: March 14, 2020

Job Description:

Cust Care Rep I

Job Description

???????? Need Bilingual Who is fluent in Spanish

???????? Healthcare and call center experienced preferred.

???????? Responsible for successfully completing the required basic training.

???????? Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

???????? Must pass the appropriate pre-employment test battery.

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Primary duties may include, but are not limited to:

???????? Responsible for serving as the initial and main point of Field contact between the Company and the current and potential members

???????? Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.

???????? Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.

???????? Supports and promotes State Sponsored Programs through participation in community events. Represents State Sponsored Programs in community collaborations.

???????? Supports member access to care through home visits, processing of reports, and distribution of collateral materials.

???????? Performs new member orientations.

???????? Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.

???????? Provides superior, professional, and courteous service to customers.

???????? Or any combination of education and experience that would provide an equivalent background.

???????? Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations,

???????? Ability to work professionally with the company's associates, community-based organizations, providers and plan members.

Cust Care Rep I

Education:

???????? Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required.

Cust Care Rep I

Keywords: Mindlance, Cerritos , Customer Care Rep - Bilingual, Other , Cerritos, California