CerritosRecruiter Since 2001
the smart solution for Cerritos jobs

Technical Support Specialist

Company: TollFreeForwarding.com
Location: Cerritos
Posted on: June 23, 2022

Job Description:

Founded in 2002, TollFreeForwarding.com (TFF) is an international telecommunications provider (VoIP/SIP). TFF has always been profitable and debt-free with consistent growth. In the near term we're launching new web based communication tools that will provide a full suite of messaging, voice, video, and CRM services. TFF offers highly competitive wages plus bonuses, health benefits, 401(k) with 10% match and immediate vesting, and generous PTO.The Technical Support Specialist provides trouble-shooting assistance to our customers and outside vendors. Job Tasks:

  • Review reporting and monitoring systems to maintain reliability and improve the overall customer experience
  • Troubleshoot inbound calls regarding technical issues
  • Complete open tickets in our technical queue Desired Background, Skills, Traits:
    • Strong analytical and problem-solving skills
    • Minimum of 2+ years customer support experience, call center environment preferred
    • Ability to work well both independently and as part of a team under tight deadlines
    • Comfortable learning new technologies and processes
    • Minimum typing speed of 40 WPM
    • Must excel in a fast-paced environment
    • Prior experience with SalesForce or other CRM platforms is preferred
    • Network and/or SIP/VoIP technology knowledge is appreciated, but not required
    • Ability to read PCAPs using Wireshark is appreciated, but not required
    • Previous telecom experience is appreciated, but not required
    • Methodical, detail-oriented and collaborative
    • Bilingual applicants are highly desired
    • AA or BA/S degree is appreciated
    • Must be able to work one weekend day per week, some holidays, and potentially early mornings or evenings

Keywords: TollFreeForwarding.com, Cerritos , Technical Support Specialist, IT / Software / Systems , Cerritos, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Cerritos RSS job feeds