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Ocean Import Customer Service (Routing Order Team)

Company: OEC Group
Location: Cerritos
Posted on: July 26, 2022

Job Description:

Job DescriptionWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growthEstablished in 1981, Oriental Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.As a Customer Service Representative in our Routing Order Team, you will be responsible for working with assigned overseas clients in tracking shipments, sending status updates, and providing general account support.Requirements:

  • Prior experience in Freight Forwarding / Transportation is required
  • Minimum 2 years' experience in a Customer Service role
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel
  • Excellent oral and written communication skills
  • Bilingual in English & Mandarin is a Big Plus!Responsibilities:
    • Manage and confirm bookings for overseas customers
    • Communicate and coordinate with OEC origin port offices for booking arrangements
    • Track customer shipments, confirm freight release status, verify customs clearance, cargo availability, support accounting in securing payments, and arrange door deliveries
    • Maintain communication with other OEC teams
    • Provide quotations for services to our customers and OEC origin offices
    • Assist customers and OEC origin offices to sign POA (power of attorney) when OEC provides ISF/brokerage/continues bond serviceSalary:
      • $20-$26/hour based on education and experience level. Benefits:
        • Hybrid work schedule for work life balance; laptop provided by OEC
        • 10 days PTO (Paid Time Off), Employee Appreciation, Paid Holidays, Sick/Flex time
        • Full Health Insurance coverage including medical, dental, vision, term life and accident insurance
        • 401K retirement plan with company match
        • Discounted pet insurance - woof! woof! meow!
        • Annual performance bonus and mid-year reviews for salary increasesEducation:
          • Associate degree or higher preferredCOVID-19 Policy:A job offer with OEC Group is contingent upon providing record of immunization before a potential start date.OEC Group is an Equal Opportunity EmployerOEC001Powered by JazzHRlnpa6UeQUg

Keywords: OEC Group, Cerritos , Ocean Import Customer Service (Routing Order Team), Hospitality & Tourism , Cerritos, California

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