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Customer Service Lead (Sat-Wed) 7:00AM-3:30PM

Company: Revolve
Location: Cerritos
Posted on: September 15, 2020

Job Description:

Meet REVOLVE:REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.Some of the sweetest perks we offer aren't in a typical benefit package, like hefty discount on items we carry - as in 50% or more off retail prices and pretty rad company parties.To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.Are you ready to set the standard for Premium apparel?Main purpose of the Customer Service Lead role:Assist Managers in training and developing customer service representatives. Answering inbound escalated calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed.Major Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.* Train and develop newly hired Customer service representatives.* Review email, chat, and phone call communications ensuring that company policies and ideals are upheld.* Answer inbound telephone calls and providing excellent customer support* Respond to customer questions and comments via phone, email, and live chat with speed and professionalism* Responsible for researching and resolving complaints to ensure customer retention and satisfaction* Handle escalated customer calls, emails, and chats as needed.* Follow up on all written correspondence and escalate to Customer Service Manager on duty as necessary* Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction* Able to navigate proficiently through multiple systems* Keep current and train Customer Service Representatives with all new policy and proceduresCompetencies:* Ability to work in a team environment and give honest and direct feedback* Ability to work in the intensity of a high volume inbound call center and capable of upholding the highest quality standards for individual output* Knowledge of apparel construction and fabrication and various fashion categories* Creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers* Ability to work evenings and weekendsMinimum Qualifications:* High School Diploma* 1+ years in customer service* Type 50+ words per minutePreferred Qualifications:* Some College* 2+ years in customer service, help desk or call center experience in a retail environment* 1+ years team leadership experience* Type 60+ words per minute* Working knowledge of website navigation* Experience with Microsoft Word and ExcelA successful candidate works well in a dynamic environment with minimal supervision. As a REVOLVE affiliated company we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.Attention:After submitting your application, please check your spam folder for emails on your application status. Emails are sent from and ADP email address.

Keywords: Revolve, Cerritos , Customer Service Lead (Sat-Wed) 7:00AM-3:30PM, Hospitality & Tourism , Cerritos, California

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