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Customer Service Rep - CLOSING SHIFT (1:30PM-10:00PM)

Company: Revolve
Location: Cerritos
Posted on: September 2, 2020

Job Description:

Meet REVOLVE:REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.Some of the sweetest perks we offer aren't in a typical benefit package, like hefty discount on items we carry - as in 50% or more off retail prices and pretty rad company parties.To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.Are you ready to set the standard for Premium apparel?Main purpose of the Customer Service Representative role:Answering inbound calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed.Major Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.* Answer inbound telephone calls and provide excellent customer support* Respond to customer questions and comments via phone, email and live chat with speed, empathy and professionalism* Responsible for researching orders, shipments, discounts/promotions and problem solving customer inquiries to ensure customer retention and satisfaction* Follow up on written correspondence, including escalating necessary inquiries to customer service Team Leaders and Managers* Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfactionRequired Competencies:To perform the job successfully, an individual should demonstrate the following competencies:* Ability to work in a team environment* Ability to give and receive honest and direct feedback* Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output* Knowledge of apparel construction, fabrication, and various fashion categories* Availability to work evenings, nights, and weekendsMinimum Qualifications:* Experience with Microsoft Word and Excel Type* High school diploma* Type 50+ words per minutePreferred Qualifications:* 1+ years in Customer Service, help desk or call center experience* Type 60+ words per minute* Working knowledge of website navigationA successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.Attention:After submitting your application, please check your spam folder for emails on your application status. Emails are sent from and ADP email address.

Keywords: Revolve, Cerritos , Customer Service Rep - CLOSING SHIFT (1:30PM-10:00PM), Hospitality & Tourism , Cerritos, California

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