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Lead Care Manager (ECM)

Company: Illumination Foundation
Location: Cerritos
Posted on: March 13, 2023

Job Description:

"Every person deserves compassion, dignity, and the safety of a place to call home."Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.Job Description:Lead Care Manager is an interdisciplinary, high touch, client centered role, which assumes primary responsibility for coordinating members needs through a variety of engagement modalities, requiring adherence to and application of evidence-based practices, knowledge of client and service barriers as well as social determinants of health, and deliverance and coordination of services. Lead Care managers will function as a community facing position wherein they will seek out populations of focus and identified by providers and engage, assess, enroll, and advocate for them on a routine basis. The pay range for this position is $23-26 per hour, depending on experience.Client Care:

Lead Care Managers will be responsible for all members' needs, regardless of setting, such as but not limited to:Implementation of care management planIdentification of barriers to treatment and medication management.Assist with navigation of physical health, behavioral health and social services.Monitoring and supporting treatment adherence.Assisting in attaining established goalsCoordination of all appointments including accompaniment to the scheduled appointment when necessary.Monitoring referrals and following up to ensure services are accessed.Successfully facilitate transitions among facilities.Verifying optimal communication among all service providers.Documentation:
Lead Care Managers will be responsible for appropriately navigating and documenting all engagement frequency and content in Illumination Foundation's EMR in accordance with standards of practice as required by Illumination Foundation and associative contract entities. These practices include:Incrementally documenting all aspects of a client care plan, including goals met as well as goals forthcoming.Documenting level of engagement such as frequency and duration of encounters.Documenting evaluative client case details which factor into decisions made to referral clients to alternative resources.Documenting obtained client records, such as vitals documents, insurance cards, SSI award letters, etc.Documenting client disengagement as well as engagement.Documenting any other such desirable reporting metrics as outlined and required by contracting entitiesExpectations:
Knowledge and applied practice of HIPAA parameters All company actions will be performed in accordance with Illumination Foundation's guiding principles -Adept levels or awareness and utilization of Illumination Foundation's EMR systemProfessional and discreet interpersonal engagement with all established and prospective clients as well as fellow care team membersSufficient knowledge and utilization of peripheral services which may be necessary to fully address client needs, as well as the community support services being offered in the particular county of operationContinued sensitivity to and awareness of cultural and linguistic diversity -Honesty, transparency, and fluidity in all client engagements and engagement attemptsAwareness of Illumination Foundation models of care such as harm reduction, and social determinants of healthAstute knowledge of, and diligent effort being made on assembling and following up on comprehensive assessments and care management plansFulfill Illumination Foundation's Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy and Stewardship and Compliance.Preferred Experience/Minimum Qualifications:Required:
High School Diploma or equivalent. -2 years relevant experience.Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets. -Valid CA Driver's License and eligibility for company vehicle insurance. -Preferred:
Bilingual in English and Spanish.Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).Benefits:
  • $500 signing bonus
  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
  • Dental and Vision Insurance
  • Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
  • Employee Assistance Program
  • Professional Development Reimbursement
  • 401K with Company Matching
  • 10 -days vacation PTO/year
  • 6 days sick PTO/year
  • 10 days holiday PTO/year
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loansPowered by JazzHR

Keywords: Illumination Foundation, Cerritos , Lead Care Manager (ECM), Executive , Cerritos, California

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