Director of Operations

Company: Paris Baguette
Location: Cerritos
Posted on: March 11, 2023

Job Description:

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery caf--s in the world. Paris Baguette serves craveable baked and brewed treats and creates warm and welcoming experiences through a blend of gracious service, expert craftsmanship and community connections. From decisions made behind a desk to smiles offered behind a counter, the desire to spread joy and make the world a happier place drives everything we do.If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!WHAT WE ARE HUNGRY FORAs the Director of Operations, you are responsible for all aspects of Paris Baguette's day-to-day and ongoing bakery caf-- business operations. This includes recruiting, selecting, hiring, onboarding, training, coaching, directing, developing, and promoting team members, as well as creating a positive work environment and a high-performance culture for an extremely engaged and highly committed team. You are responsible for all product quality, product merchandising, and guest service, as well as maintenance of all equipment and furniture & fixtures in a 'like-brand-new' stage. You are responsible for delivering Sales and Profit in alignment with internal targets.KNOWLEDGE AND RESPONSIBILITIESLeadership

• Implement both short and long-term tactical and strategic plans in accordance with business goals and objectives for operations in the US market.
• Provide direction to the team creating a positive working environment and supporting a high-performance culture through open communication and supportive leadership.
• Report regularly to the CEO on the company's status (Staffing, Operations, Sales & Profits etc.)
• Accountable to the following individual KRA's and KRI's:
• KRI's - Staffing levels, team member competence, team member development, team member engagement, number of promotable team membersTalent Attraction & Performance Management
  • Oversee the attraction, selection and hiring of new employees
  • Ensure all employee receive appropriate onboarding, orientation and training in accordance with organizational standards
  • Lead a diverse operational team focusing on key results areas (KSA's) and Key Results lndicators (KSl's) results to ensure consistent delivery of all products and services.
  • Coach, mentor and advise on employee management issues including corrective action or discipline, up to and including the termination of employment when necessary
  • Ensure and oversee an annual performance management process for all staff
  • Identify and recommend and/or implement individual and team trainingOperations
    • Drive the implementation of best in-class business practices that promote operational excellence across the company
    • Oversee the continuous improvement process for operational processes and performance; make recommendations for improvement as required
    • Maintain all equipment in excellent condition and appropriately plan for any equipment maintenance and replacement needs as required
    • Uphold all product standards for quality and merchandising
    • Ensure organizational compliance with all related legislations and policies
    • Monitor and maintain guest services in accordance with the company mission and goals -for guest experienceProduct & Service Quality
      • Adherence to specifications on the following:
      • Taste
      • Visual appeal
      • Availability
      • Adherence to standards in the following areas:
      • Uniform
      • Courtesy and Friendliness
      • Speed and efficiency
      • Competency
      • Product knowledge
      • Maintain standards for sanitation & hygiene and record and maintain inspection scores
      • Perform Audits and record and maintain scoresHealth and Safety
        • Ensure organizational compliance with all health and safety related legislation
        • Oversee the health and safety program and make recommendations for improvements
        • Provide a safe and healthy working environment for all team members ensuring adherence to health and safety policies and programsSales and Profitability
          • Keep accurate records of sales and profitability
          • Compare sales and profitably to pro forma budget and report variances
          • Compare current sales to prior day, week and period and report and account for variancesWHAT YOU NEED TO HAVE
            • Certificate/Diploma/Degree in Culinary Arts, Baking & Boulangerie
            • Progressive and ongoing experience with all aspects of operating a retail F&B establishment
            • Progressive leadership experience in a fast-paced and rapidly growing retail environment with a proven multi-unit restaurant operations background
            • A flexible, adaptive, upbeat, open, and dynamic management style with a successful record of managing operations leaders and team members
            • Passion for people! The qualities of an engaged leader who has a passion for empowering, inspiring, motivating & developing team members
            • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
            • High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven
            • A 'Teams Win' mindset that fosters a collaborative and engaged teamwork environment
            • A 'Brand Ambassador' style with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture
            • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.
            • Competitive compensation
            • Free Cake for your Birthday
            • 401K Retirement Plan
            • Paid time off, paid Holidays
            • High Performance Culture Details Talent Attraction & Performance Management By applying you confirm you have these skills. Support Office (SoCal) We run background checks on all new hires in this position.

Keywords: Paris Baguette, Cerritos , Director of Operations, Executive , Cerritos, California