Restaurant Manager (LA/OC)
Company: Polly Pies
Location: Cerritos
Posted on: August 3, 2022
Job Description:
Job DescriptionJOB PURPOSE: The Restaurant Manager at Polly's
will lead their Team through continual demonstration of
Accountability and Ownership as related to the individual operation
of a single store location. This includes all facets of store
operations, front-of-the-house, and heart-of-the-house, in addition
to managing P&L, marketing, sales projections and analysis. The
managing General Manager is the face of Polly's Pies in our local
communities and is the key driving force for the Store in
"Delivering the Promise" Every Day! "Fresh, Friendly, Above &
Beyond Expectations by adding Extraordinary Value FIRST to Our Team
and then to Our Guests Daily!"
JOB ACCOUNTABILITIES:
- Deliver high-quality results through execution of workforce
planning: recruitment, selection, onboarding, education, and
coaching to support the continuity of Polly's standards.
- Proficient management of store through application of policies,
service standards and continual improvement of standard operational
procedures.
- Demonstrate effective leadership and efficient labor/team
member management: Scheduling, monitoring, communication of job
expectations, planning, counseling and enforcement of policies and
procedures.
- Commitment to team building through rapport, support, coaching,
delegation of tasks and team development.
- Support the long-term development of your management-level
staff, holding Managers accountable for contributing to team and
company objectives.
- Continually support all Manager-level staff through leadership,
direction and training to achieve effective growth, increased
business knowledge and overall skillset.
- Build relationships with Guests daily and support continued
satisfaction by monitoring, evaluating, and auditing food,
beverage, and service offerings; responsible to initiate effective
improvements.
- Adhere to and upholds cash handling policies and procedures to
ensure proper cash management practices are being followed by all
levels of team members. Responsible and accountable for all company
money, which includes: verifying safe, making change, balancing
cashier drawers, and handling bank deposits.
- Lead store and team to achieve breakthrough targets through
implementation of all tools available to optimize production,
quality guest-service standards, and productivity.
- Alignment of store to strategic and annual forecasts and
budgets, monitor variance analysis to develop financing; establish
and enforce financial controls to achieve and sustain financial
targets.
- Provide added value by driving Brand Team initiatives, public
and community relation programs in an effort to retain and attract
business. Propose local store marketing recommendations suitable to
location.
- Development and implementation of strategies to support the
increase of store sales.
- Adhere to company service level standards to increase sales and
minimize costs. (To include food, beverage, supply, utility, and
labor costs)
- P & L responsibilities to include forecasting of sales,
controllable profit and making adjustments as business conditions
indicate to maintain and increase acceptable level of sales.
- Control profit & loss of Store by adhering to cash
control/security procedures, inventory control, labor management,
evaluate financial reports, and take appropriate corrective
actions.
- Proficient estimation levels of food and beverage costs. Work
with the Home Office and Commissary for efficient provisioning and
purchasing of supplies. (Excludes: Autoship)
- Oversees proper portion control and quantity of food/bake goods
in order to minimize waste.
- Approximate the food needs of the store, place orders with
distributors, and schedule fresh food and supply deliveries.
Control and report the store inventory through internal systems,
make recommendations as needed.
- Responsible to ensure accurate, timely completion of store
financial (invoices, audits, reporting) and personnel/payroll
related duties in accordance with company standards, policies, and
procedures.
- Ensure compliance with operational standards, company policies,
federal/state/local regulations, and laws.
- Ensure proper security procedures are in place and upheld to
protect our Team Members, guests, and company assets.
- Certify store satisfies required state standards to assure
sanitary practices and maintenance of premises to pass
internal/external regulatory inspections. Responsible to perform
periodic audits and execute timely resolution. JOB
ACCOUNTABILITIES: (Continued)
- Ensure a safe environment for team members and guests to reduce
the risk of accident/injury and promptly reports to appropriate
parties in the event of injury.
- Maintain excellent communication with Area Director to keep
them fully informed of all issues (i.e. – Issues, unusual matters
of significance, and positive events) and takes prompt corrective
action where necessary or propose alternative courses of
action.
- Demonstrate excellent people management skills, providing
timely and meaningful coaching to direct the work of team members
and motivate a diverse team.
- Work in conjunction with Human Resources to oversee time and
attendance issues, counsel, work ethics, conflict resolution, and
other related HR issues. When necessary, you will coach and
discipline.
- Responsible to comply with all CA wage and hour laws including,
Polly's meal and rest policy.
- Required to work varied hours, weekends, all holidays, and a
minimum of one closing shift per work week.
- Holidays are blackout days as they are considered peak periods
for the business, and are subject to change based on business needs
(calendar available upon request)SKILLS AND EXPERIENCE REQUIRED:
- 5+ years of previous food service and restaurant supervisory
experience
- Mandatory to have a valid driver's license, reliable
transportation, clean driving record and proof of auto
insurance
- Strong working knowledge of store operations, management
principles, including scheduling, cost control, continuous
improvement, and inventory control policies
- Must have intermediate-level computer skills (POS, Microsoft
Office)
- Must have food preparation skills as they relate to restaurant
business
- Must be up to date on food safety and health codes
- Customer focused with the ability to work independently or as
part of a team
- Must have extensive working knowledge in customer
relations
- Successful completion of all levels of the company's management
development training program (MIT)* Salary range is inclusive of
potential bonuses
Keywords: Polly Pies, Cerritos , Restaurant Manager (LA/OC), Executive , Cerritos, California
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