Senior Account Manager - National Accounts (West Coast Territory) - Remote / WFH

Company: Delta Dental
Location: Cerritos
Posted on: May 16, 2022

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes. The Senior Account Manager- National Accounts works with independent discretion and is responsible for long and short-term strategies to deliver the most value and assure revenue goals are achieved within the assigned national and key clients, including Fortune 100, high profile and strategically positioned accounts. In a forward-thinking and consultative manner, the Sr. Account Manager assumes overall responsibility for the day-to-day service requirements as well as the the renewal and upsell opportunity throughout its lifecycle, with an eye on balancing the needs of the customer with that of the organization. The Sr. Account Manager leans on their interpersonal skills to develop partnerships, including at senior levels, with customers and brokers that result in better outcomes for all stakeholders.How you will make an impact:Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewalStrategically and proactively manages portfolio of high-value and complex accounts to drive the right solutions, balancing the needs of the client and with that of the businessDesigns sophisticated renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-winManages pipeline with a 3-5-year outlook and drive opportunities for revenue growthApplies analytical skills and independently lead deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peersCreates effective presentations and conduct impactful business reviews that ensure existing customers understand the value our productsActs as the primary point of contact, liaise between the customer and internal teams to ensure exceptional customer experienceThrough effective collaboration, coordinates the account service and successfully develop high-quality partnerships with external stakeholders, especially at senior levelsResolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholdersServes as a mentor and/or peer coach including leading cross-functional teams on select workstreamsEvaluates project plan, coordinates project activity, and identifies change initiatives required for successful project executionDetermines project delivery schedule, maintains and adjusts schedule as needed during the project delivery lifecycleShares status updates to leaders by implementing, gathering, and reporting on team and project based metricsPerforms other duties as requested or assignedWhat we look for:4+ years of account management experience, most recently focused in large group/National accounts (3k+ employee groups)Ability to travel up to 40% including some overnight (if not currently residing in Northern California)Residence in Northern California preferredUse of personal car and ability to sustain expenses until reimbursedBachelor's degree preferred; additional years of sales experience will be considered in lieu of degreeSophisticated business math and complex analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolioExcellent consultative selling and negotiation skills with the ability to influence decision makers associated with high-value, complex customersStrong time management skills and experience with simultaneously managing overlapping projects under tight deadlinesAbility to meet specific deliverables within an environment of tight deadlines and considerable pressureCapable of frequently working independently, demonstrated resourcefulness and requiring little guidanceOutstanding communication skills, both written and verbal with special emphasis in formal business presentationsAbility to effectively communicate with others, of all levels in the organization, in a collaborative environmentAdvanced problem-solving skills with ability to work cross-functionally to resolve complex issues and generate resultsOutstanding attention to detail and strong organizational skillsBenefits and perks:12 days starting vacation, 12 holidays, 9 sick days and your birthday off!Low-cost premium medical insurance options100% paid dental and vision insuranceGenerous 401(k) matching and flat contributionSocial responsibility and volunteer opportunities, including 16 paid volunteer hours annuallyEmployee LiveWell program, focusing on overall employee well-beingFertility and diabetes benefitsEmployee discount program: AT/Verizon, entertainment, travel, and more!Culture of learning: career development and tuition reimbursementCareer growth: we love promoting from withinPlease note, Delta Dental will not sponsor applicants for work visas for this position.#LI-KW1#LI-RemoteAt Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let's chat. We would love to tell you more!To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you. *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

Keywords: Delta Dental, Cerritos , Senior Account Manager - National Accounts (West Coast Territory) - Remote / WFH, Executive , Cerritos, California