Manager, Community Outreach and Engagement - Telecommute in Cerritos, CA
Company: UnitedHealth Group
Location: Cerritos
Posted on: May 10, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system.ObjectiveThe Manager, Community
Outreach and Engagement is responsible designing, setting and
executing local outreach strategy, and for ensuring that their
market meets or exceeds annual engagement targets. In addition, the
Manager, Community Outreach and Engagement will have both HR and
performance responsibility for the local market Community Health
Advocate employees.The Manager, Community Outreach and Engagement
will lead regular meetings with the CHA team, and local market
leadership, prioritize local outreach activities and allocate local
outreach resources. This supervisory role will require close
performance management of individual local Community Health
Advocate employees. In addition, the Manager, Community Outreach
and Engagement will liaise closely with the Market General
Manager/Executive Director/Regional Medical Director to (i) set,
define or modify local outreach strategy and (ii) monitor, on a
weekly basis, local outreach productivity and performance relative
to budget.If you are located in Cerritos, CA, you will have the
flexibility to telecommute* as you take on some tough
challenges.Primary Responsibilities:
- Provides coaching, and performance management to serve as an
expert resource to the team, while working closely with local
market leadership to drive the effective execution of monthly
engagement strategies and tactics -
- Leverage reporting and dashboards to analyze referral patterns
for prioritization of telephonic and field-based outreach to
members
- Identify and execute innovative engagement strategies to enroll
patients into the Landmark Health program
- Source, establish and maintain collaborative relationships with
strategic partners in retirement communities, assisted living
communities, skilled nursing facilities, hospitals, physician
offices and other community organizations
- May work flexible or extended hours to accomplish business
goals
- The position offers opportunity for a substantial Quarterly
bonus opportunity tied to individual and market production and
performanceSUPERVISORY:
- Reports directly to the General Manager or Executive Director
of the marketCOMPETENCY:
- Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Proficiency with Excel - Ability to utilize formulas, pivot
tables and VLOOKUP's in order to analyze data regarding territory,
referral and engagement patterns
- Coaching - Engaging an individual in developing and committing
to an action plan that targets specific behaviors, skills, or
knowledge needed to ensure performance improvement or prepare for
success in new responsibilities
- Technical Skills - Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Customer Service - Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments
- Interpersonal Skills - Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. - Must be able to deal with frequent
change, delays, or unexpected events. Comfortable speaking to large
audiences
- Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan
- Initiative - Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflowYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- Bachelor's Degree
- 5+ years of related experience, including a supervisory role in
a sales, direct marketing or customer service role with direct
responsibility for assigned clients or accounts
- Proficient in the use of Microsoft office Word, Excel and
PowerPoint
- Proven success with time management and organizational
skills
- Demonstrated ability to work independently in an
entrepreneurial environment with minimal supervision
- Proven ability to consistently to meet or exceed sales targets
or goals
- Demonstrated ability to multi-task and work in a dynamic
environment
- Proven exceptional communication and presentation skills
- Demonstrated excellent project management skills
- Access to reliable transportation; if you are driving a
vehicle, you must comply with all the terms of the Landmark Motor
Vehicle Safety policy
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliancePreferred Qualifications:
- Experience in healthcare Physical Demands:
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus
- Ability to travel by plane or carWork Environment:
- Will require regular travel to Physician offices, hospitals,
sub-acute facilities, community partners and non-home-based market
offices
- Noise level is usually moderateTo protect the health and safety
of our workforce, patients and communities we serve, UnitedHealth
Group and its affiliate companies require all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as all client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employmentCareers with Optum. -Here's the idea. We
built an entire organization around one giant objective; make
health care work better for everyone. So when it comes to how we
use the world's large accumulation of health-related information,
or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do -your life's best work.(sm)*All Telecommuters
will be required to adhere to UnitedHealth Group's Telecommuter
Policy.Diversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity/Affirmative Action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Cerritos , Manager, Community Outreach and Engagement - Telecommute in Cerritos, CA, Executive , Cerritos, California
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