Customer Experience Manager

Company: Envision Motors
Location: Cerritos
Posted on: May 10, 2022

Job Description:

Job DescriptionEnvision Motors Jaguar, Land Rover of Cerritos Customer Experience Manager Hourly Pay: $25.00/ hr.Shifts: 9am-6pmWe are looking for a motivated Customer Experience Manager to join our team! It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable. As Envision Motors continues to rapidly grow, we welcome new employees to grow with us. Responsibilities:• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.• Provide customers with additional information about new products and services.• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.• Create effective customer service procedures, policies, and standards• Support the stores with incoming calls, ensure the calls are routed and employees follow up with customer concerns• Establishes and maintains a service culture that puts the customer first• Responds in a professional, empathetic, and courteous manner to escalated customer concerns to reach an expedient solution and meet the customer's needs and expectations.Qualifications:• Certification in human resources, management or similar preferred.• Excellent telephone, verbal, and written communication skills.• 1-3 years of Management Experience• 1-3 years of customer service or call center experience• Ability to analyze and problem solve with attention to detail• Strong leadership and interpersonal skills• Ability to exhibit patience and professionalism when interacting with internal and external customers• The ability to keep sensitive information confidential.• Must be approachable and helpful.• Strong critical thinking skills.• Good ethical judgment.Benefits: • Dental, Vision, and Health Insurance • Paid time off • Bonuses • Opportunities for career growth • 401(k) • Life Insurance • Flexible spending account • Health savings account

Keywords: Envision Motors, Cerritos , Customer Experience Manager, Executive , Cerritos, California