Manager, New Market Operations and Implementation

Company: The Oncology Institute of Hope and Innovation
Location: Cerritos
Posted on: May 8, 2022

Job Description:

Job DescriptionFounded in 2007, The Oncology Institute of Hope and Innovation (TOI) is the largest community oncology practice on the West Coast, and the nation's leading value-based oncology services platform. TOI manages more than 90 Physicians and Advanced Practice Professionals in over 50 clinic locations and growing, with approximately 700 total employees helping to deliver cutting edge, evidence-based cancer care to a population of over 1.5 million patients. TOI is headquartered in Cerritos, CA, and serves patients in California, Arizona, Florida, and Nevada. TOI brings high quality cancer care into community settings, and its size and scope allow it to serve patients in ways most community-based oncology practices cannot. For example, TOI's distinctive capabilities include clinical trials, stem cell transplants, transfusions, in-house dispensary and lab, and other care delivery more traditionally associated with tertiary care settings. TOI contracts with health plans and medical groups on an at-risk basis, taking accountability for the medical costs and the health outcomes of its patient population. TOI has raised significant growth capital and expects to continue to grow meaningfully over the coming years, including existing market growth, expansion to new markets within current states, and entry into new states.We are seeking a high-energy, action-oriented, mission-driven person to help TOI expand operations to new markets and clinic locations, bringing TOI's high quality cancer care model to sites across the country. The role will include both de novo market operational stand-up and launches, as well as acquired practice integration.The right candidate will be able to think both operationally and strategically, has a passion for deep analysis and understanding key problems and solutioning, and has the ability to lead and influence others without direct authority. We're looking for somebody who thrives in a fast-paced work environment, with the desire to showcase your project management, analytical, and operational skills with broad exposure to The Oncology Institute's leadership team and desire to understand, improve, and expand TOI's business and practice.This individual, reporting to the Senior Director, New Market Operations & Implementation, will work cross-functionally with internal and external stakeholders to support all aspects of new market oncology clinic operations stand-up, including but not limited to staff onboarding, real estate, technology, process implementation, compliance/licensing/account setup, etc. In addition, this person will play a critical role in monitoring the operational processes and project plans for de novo and acquired sites, and may take on other strategic operational roles and projects over time, such as standing up new services and service lines.Travel is anticipated to vary over time between 25-50%. Core Responsibilities:

• Quarterback new market projects, including operational stand-up and implementation and strategic practice acquisition integrations to ensure they are completed in a timely fashion and within budget
• Serve as interim new market operational lead
• Assist with on-boarding of initial hires within new markets or geographies, in partnership with clinical and other leaders across the practice
• Represent TOI in establishing outreach and relationship-building efforts with primary care physicians (PCPs) and other referring physicians, payors, and medical group partners
• Manage new implementations or integrations on a successful path to deliver high quality, evidence-based, and a value-based oncology care with excellent patient experience, in line with TOI's core care model
• Own operational diligence and operational integration planning and process for practice acquisitions under consideration, and, as appropriate, integration planning overall – working in coordination with the Sr. Director, New Market Ops & Implementation
• Implement systems, policies, and procedures for the identification, collection, and analysis of performance measurement data and related information
• Own new implementations & integrations program development, tools, and processes to keep TOI at the forefront of value-based oncology
• Manage the new TOI office location setup process including coordinating proper company resources to ensure efficient and stable results. For new market standup, this includes clinic site selection, lease negotiations, space plan finalization, and construction/tenant improvements.
• Participate in building strong cross-functional relationships with key stakeholders, leadership teams and internal departments to carry out key projects. Work collaboratively to drive successful completion of tactical and strategic objectives.
• Maintain an awareness of the competitive healthcare environment; actively drive operational start-up and integration performance ensuring that TOI's service levels exceed other healthcare providers
• Delivers oversight of all relevant standards, policies, and procedures
• Other related duties as determined by the Senior Director, New Market Operations and Implementation Qualifications:
  • Bachelor's Degree in healthcare related field or business administration required; Master's Degree strongly preferred
  • 5+ years relevant experience in healthcare services, including value-based care delivery, payor, medical group, or specialty organizations, including operational leadership roles, and/or related experience in management consulting, strategy, professional services, or similar
  • Strong team and project management skills with an understanding of the big picture, ability to lead multiple complex projects, and a track record of delivering from planning to implementation to refinement; ability to prioritize tasks effectively
  • Superb analytical and problem-solving skills with the ability to understand, analyze and assimilate complex issues, draw correct conclusions, and formulate clear strategy and policy
  • High-energy, entrepreneurial, and creative approach to operational problems
  • Outcome- and action-orientation; comfort with a fast-paced work environment and organizational growth
  • Experience with process redesign, service improvement efforts, and/or operational improvement preferred
  • On-the-ground experience with acquisitions and post-M&A integration preferred
  • Experience with cultural and organization transformation preferred
  • Excellent communication and presentation skills (written and verbal), interpersonal skills, and natural ability to connect with others; professional demeanor
  • Excellent organizational skills and attention to detail
  • Ability to effectively leverage business and organizational knowledge within and across functions
  • Mastery of computer skills, including Word, Excel, Power Point with experience with electronic medical record and practice management systems preferred

Keywords: The Oncology Institute of Hope and Innovation, Cerritos , Manager, New Market Operations and Implementation, Executive , Cerritos, California