Treasury Services Specialist
Company: Bank of Southern California NA
Location: Cerritos
Posted on: August 4, 2022
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Job Description:
Treasury Management Services (TMS) is responsible for the sales
and support of treasury management products. This position will
encompass various aspects of Treasury Management Services (TMS)
including but not limited to support, implementation, training,
documentation, and ongoing servicing of the bank's TMS clients. The
individual will interact with internal bank departments and
external clients. This individual will be expected to provide
superior client service and professional assistance to our clients,
prospective clients & associates. CORE VALUES --- Committed to
making a difference in every interaction, every day ---
Relationship driven with customers and staff members ---
Demonstrates trustworthiness and integrity --- Hold yourself to a
higher standard and demand excellence --- Be responsive and willing
to do whatever it takes to get the job done ESSENTIAL DUTIES AND
RESPONSIBILITIES --- Become a product expert for all TMS products
and services with the ability to act as a resource for all internal
bank business areas and external clients. --- Implements Treasury
Management product and service requests, including input and
callback for various systems. --- Participate or lead client
training sessions for implemented products and services. ---
Support incoming client and bank personnel inquiries in a timely
and accurate manner including receive, research, and resolve client
issues related to TMS products and services inclusive of Consumer
and Business Online Banking. --- Monitors and manages multiple
email inboxes and request databases for incoming requests and
communications. --- Responds to client inquiries and problems using
internal and external resources to find solutions; follows up with
clients, ensuring their needs and expectations have been met and
optimal satisfaction has been achieved. Offers solutions to help
clients become more efficient. --- Obtains required approval for
treasury products/services involving credit exposure. --- Develop
strong understanding of internal bank core and ancillary systems.
--- Perform other tasks or special projects as assigned. ---
Maintain good working relationships and open communication within
the Bank. --- Trains less experienced staff and provides
suggestions for process improvements to management. --- Keep
Management informed of any potential loss or fraud situations. ---
Adhere to all Bank Policies and Procedures. Education/ Licenses/
Work Experience --- Minimum of 5 years' experience in financial
services including 1-3 years in a cash management role or related
area. --- Experience in client services or product support is
preferred. --- Knowledge of electronic banking services and cash
management products is preferred. --- General knowledge of Federal
and State banking regulations pertaining to Online Banking and ACH
Operations. --- Strong analytical and organizational skills as well
as close attention to detail. --- Excellent ability to explain
processes clearly and understandably. --- Takes initiative to
resolve problems and address customers' concerns and needs. ---
Ability to communicate effectively, orally and in writing, to all
levels of responsibility. --- Proficiency in Microsoft Office. ---
Education Level - High School Diploma or equivalent. Undergraduate
degree preferred. Physical Demands: --- The employee must be able
to remain in a stationary position for sustained periods of time.
The person in this position needs to occasionally move about inside
the office to access file cabinets, office machinery. --- The
employee is occasionally required to raise objects up to 50 pounds
from a lower to a higher position, move objects horizontally from
position to-position with, and/or to bend body downward and
forward, extending hands and arms in any direction to access files.
--- Consistent use of a computer and other office machinery is
required, such as a calculator, copy machine, and computer printer.
Making substantial and repetitive movements (motions) of the
wrists, hands, and/or fingers. --- Close visual acuity is required
to perform activities such as: preparing and analyzing data and
figures, transcribing, viewing a computer terminal, extensive
reading. --- While performing the duties of this job, the employee
is regularly required to communicate verbally to clients. --- The
person in this position must stay awake and alert during assigned
work time. Management reserves the right to add/change duties and
job requirements at any time. This job description is not an
employment contract, implied or otherwise. The employment
relationship remains at-will. Bank of Southern California (Bank) is
an EEO Employer. It is the policy of the Bank to provide equal
employment opportunity (EEO) to all persons regardless of age,
color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation,
gender identity and/or expression, genetic information, marital
status, status with regard to public assistance, veteran status, or
any other characteristic protected by federal, state or local law.
In addition, the Bank will provide reasonable accommodations for
qualified individuals with disabilities. PI183726147
Keywords: Bank of Southern California NA, Cerritos , Treasury Services Specialist, Accounting, Auditing , Cerritos, California
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