Treasury Services Specialist

Company: Bank of Southern California NA
Location: Cerritos
Posted on: August 4, 2022

Job Description:

Treasury Management Services (TMS) is responsible for the sales and support of treasury management products. This position will encompass various aspects of Treasury Management Services (TMS) including but not limited to support, implementation, training, documentation, and ongoing servicing of the bank's TMS clients. The individual will interact with internal bank departments and external clients. This individual will be expected to provide superior client service and professional assistance to our clients, prospective clients & associates. CORE VALUES --- Committed to making a difference in every interaction, every day --- Relationship driven with customers and staff members --- Demonstrates trustworthiness and integrity --- Hold yourself to a higher standard and demand excellence --- Be responsive and willing to do whatever it takes to get the job done ESSENTIAL DUTIES AND RESPONSIBILITIES --- Become a product expert for all TMS products and services with the ability to act as a resource for all internal bank business areas and external clients. --- Implements Treasury Management product and service requests, including input and callback for various systems. --- Participate or lead client training sessions for implemented products and services. --- Support incoming client and bank personnel inquiries in a timely and accurate manner including receive, research, and resolve client issues related to TMS products and services inclusive of Consumer and Business Online Banking. --- Monitors and manages multiple email inboxes and request databases for incoming requests and communications. --- Responds to client inquiries and problems using internal and external resources to find solutions; follows up with clients, ensuring their needs and expectations have been met and optimal satisfaction has been achieved. Offers solutions to help clients become more efficient. --- Obtains required approval for treasury products/services involving credit exposure. --- Develop strong understanding of internal bank core and ancillary systems. --- Perform other tasks or special projects as assigned. --- Maintain good working relationships and open communication within the Bank. --- Trains less experienced staff and provides suggestions for process improvements to management. --- Keep Management informed of any potential loss or fraud situations. --- Adhere to all Bank Policies and Procedures. Education/ Licenses/ Work Experience --- Minimum of 5 years' experience in financial services including 1-3 years in a cash management role or related area. --- Experience in client services or product support is preferred. --- Knowledge of electronic banking services and cash management products is preferred. --- General knowledge of Federal and State banking regulations pertaining to Online Banking and ACH Operations. --- Strong analytical and organizational skills as well as close attention to detail. --- Excellent ability to explain processes clearly and understandably. --- Takes initiative to resolve problems and address customers' concerns and needs. --- Ability to communicate effectively, orally and in writing, to all levels of responsibility. --- Proficiency in Microsoft Office. --- Education Level - High School Diploma or equivalent. Undergraduate degree preferred. Physical Demands: --- The employee must be able to remain in a stationary position for sustained periods of time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery. --- The employee is occasionally required to raise objects up to 50 pounds from a lower to a higher position, move objects horizontally from position to-position with, and/or to bend body downward and forward, extending hands and arms in any direction to access files. --- Consistent use of a computer and other office machinery is required, such as a calculator, copy machine, and computer printer. Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers. --- Close visual acuity is required to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading. --- While performing the duties of this job, the employee is regularly required to communicate verbally to clients. --- The person in this position must stay awake and alert during assigned work time. Management reserves the right to add/change duties and job requirements at any time. This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will. Bank of Southern California (Bank) is an EEO Employer. It is the policy of the Bank to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Bank will provide reasonable accommodations for qualified individuals with disabilities. PI183726147

Keywords: Bank of Southern California NA, Cerritos , Treasury Services Specialist, Accounting, Auditing , Cerritos, California